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very good apps
We love to hear that you've been enjoying Lucky Orange! Thanks for sharing the Lucky Orange love and allowing us to share in your store's journey. Thanks for your review, and here's to continued success with visitor behavior! Our team is just an email away if you need anything!
Cheers - Bradley from Lucky Orange
Lucky Orange boasts exceptional customer support and offers a straightforward setup process, allowing for rapid collection of valuable insights. Its user-friendly interface, coupled with comprehensive resource articles, makes navigation and understanding a breeze.
Thank you for your kind words! We love to impress our customers with our technology, support and documentation. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for sharing the Lucky Orange love! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Emilia from Lucky Orange
Excelente servicio al cliente y muy útil la herramienta para buscar mejorar la tasa de conversión.
¡Gracias! - Justin from Lucky Orange
Very useful tools. Sometimes it has issues rendering the images, but overall it's pretty good.
We're thrilled that you've been able to get valuable data from Lucky Orange. It's incredible to see how people are using your website and where they click/scroll/etc. Regarding the issue you described, please reply to my last email. This will allow my team to research and identify what could be going on. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
Great and insightful for optimising your site and conversion. Certainly love the heatmap and the customer recording to study the customer journey from both ads and organic conversion
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website by better understanding your customers' journey. Heatmaps and session recordings bring visitor behavior into focus so clearly! Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
Alles super
Danke für Ihre netten Worte! Wir schätzen Ihre Bewertung und freuen uns, dass wir Sie beeindrucken konnten!
Nochmals vielen Dank - Jordan von Lucky Orange.
Great Products and, and 10/10 for the custommer service !!
These are words we love to hear! We aim to impress our users with our technology and support, and it sounds like we were able to accomplish that! Can't wait to see how visitor behavior insights help you grow your website. Thanks for your review, and we're here if you need anything!
Cheers - Justin from Lucky Orange
It was good to see customers behaviors on my website. But some interactions were cut off or didn’t record.
Thanks for leaving us a review! Visitor behavior can make such a difference in improving your Shopify store. Regarding the interactions, could you please send an email to our team at support@luckyorange.com? We'll look at what's going on! Thanks again for the review.
Cheers - Emilia from Lucky Orange
Emilia was fantastic! She responded immediately to my email and she also answered my question so I was able to complete what I was doing!
Thank you for such kind words! My team and I are always happy to help our users. Visitor behavior is such an asset to your digital toolbox, and it uncovers so many hidden pain points that can impact sales. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
I installed the demo version and it consistently told me I was in Atlanta GA when I am in FL (not on vpn and even tried from my TMO hotspot, still shows Atlanta). There are several bugs they need to fix!
We appreciate your feedback. Lucky Orange uses a GeoIP database to determine the location of people who come to your website, including yourself. Your location can be skewed by a variety of factors, such as using a hotspot. T-Mobile typically routes internet traffic through their network to a centralized location. As a result, your location may appear different in Lucky Orange than it really is.
There are other factors that may contribute as well, and our engineers would like to learn more about the discrepancies you experienced to find a resolution. Please reply to my last email at your earliest convenience to initiate the investigation. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange