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Useful, organized metrics and well crafted UI. The user action replay option is also super useful - although can occasionally stall out as it tries to compile longer sessions.
For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Regarding your issues with our session recordings, can you please reach out to us at support@luckyorange.com? Our team is ready to investigate and resolve your experience with seeing the recordings stall out occasionally. Thanks for your review, and we look forward to hearing from you soon!
Cheers - Justin from Lucky Orange
Lucky Orange is by far one of the greatest apps I have used for my business. It has helped me recognize vulnerabilities in my conversion optimization to increase sales overall. I feel few apps on Shopify are worth the money, but Lucky Orange is by far the best. If you're sales are suffering and you don't know why, Lucky Orange will tell you. The recordings are amazing and do not slow your store down. 10/10 recommend for any e-commerce business.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. It's an honor to be called "the best!" Thank you for the review and 10/10 recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Justin from Lucky Orange
Wonderful app! Very useful and is a great help to my store!
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for your review, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
great application a love itttt
We love to hear it! Visitor behavior can shed so much light on figuring out what's stopping people from checking out. Thanks for leaving us a review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Disappointed with the Performance.
I had high hopes for this app, but unfortunately, it didn’t meet expectations.
From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved.
A few days later, the app still wasn’t functioning properly. It reported zero visitors from our home country, despite multiple visits, including my own, which weren’t recorded.
Ultimately, the app didn’t work for me, and I can’t recommend it based on this experience.
We’ve reached out to you about this issue and confirmed we do see visitor session recordings in your account. We always strive to deliver visitor recordings as quickly as possible and in rare cases, it can take a few minutes for the data to process and populate in your account. It seems like you may have experienced some slight delays in the data processing but would love to test this further with you to see if it was one-off or if there is some other issue we haven’t identified yet.
Please respond to my last email as I would like to connect with you personally to ensure all of your issues are fully addressed and resolved. If you didn’t receive my earlier email, you can also reach out through support@luckyorange.com. I’ll be monitoring both my personal and support inboxes for your email and look forward to connecting with you soon.
Best regards - Bradley from Lucky Orange
Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of the plan while 50% of the data was not able to be recovered due to the glitch. We also never used any heatmap or replay features during that time so we did not consume the plan. We were looking for a long term business relationship as our companies - 15 other businesses with plans all the 'Grow' plan for $79 a month - are long term customers, and we were planning on recommending them to our network 32,000 webshop owners, but we are switching our businesses and recommendations over to Hotjar now.
We understand your frustration regarding the lost data caused by our technical issue. Our technical team responded swiftly to implement a resolution, but unfortunately, we were unable to recover all data. Issues like this are rare, and we regret the inconvenience it caused.
Regarding the refund process, our policy accommodates adjustments based on usage and the specific circumstances of each case. Please see my most recent email for more information about our refund offer. While we respect your decision to explore alternatives, we hope to keep the lines of communication open. I would be more than happy to connect to further discuss your concerns. Please reply to my last email to continue our conversation. I look forward to hearing from you soon.
Best regards - Kelsey from Lucky Orange
This app is really amazing, It gives us real-time insights of visitor behavior, helping us spot and fix small issues to boost conversions. The customer support is also top-notch—quick and helpful.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! We appreciate you sharing Lucky Orange love for our technology and our support team! If you need anything, we're just one email away.
Cheers - Emilia from Lucky Orange
Enkel att använda, kul och bra att kunna se vad besökare klickar på i shoppen.
Älskar att Lucky Orange fortsätter att spela en avgörande roll i tillväxten av din webbplats och ditt företag. Besökares beteende gör verkligen hela skillnaden! Tack för att du lämnar en recension, och vi finns här om du behöver något mer!
Hälsningar - Justin från Lucky Orange
I love using Lucky Orange! It is so easy to navigate, and the interface is incredibly intuitive, everything is right where it should be. I can easily track visitor behavior, identify key insights, and make informed decisions to improve my website.
As an early user, it has already helped me better understand what my customers are doing on my site. I highly recommend it to anyone looking for a powerful, user-friendly analytics tool!
We appreciate the time you took to leave us a review. It sounds like you've been able to jump right into your Lucky Orange insights! We designed Lucky Orange to be easy to use with quick access to the visitor behavior you need to optimize your store and business. We're thrilled that you've been able to use visitor behavior to understand what people really do on your website and drive your next design decisions. Thanks again for your review and recommendation, and we're here if you need anything!
Cheers - Jordan from Lucky Orange
This is a great app. I was looking for an app that could track user behavior in such detail.
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. Thanks for your review, and happy tracking! We're here if you need anything!
Cheers - Emilia from Lucky Orange