Avis (829)

Note globale
4,8
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
18 mars 2024

was good initially. now it really costly. and now my app wont even work. it says its blocked. i cant contact support and have no idea why. i tried uninstalling it but now i cant re-install it.
the app offers good data and traffic insight but they are limiting what you can see based on your subscription and now free is only for 7 days
im likley leaving this app. but i wanted to check my recent ...

The Midnight Psychic
Australie
10 mois d’utilisation de l’application
Lucky Orange LLC a répondu 19 mars 2024

Thanks for reaching out. Regarding your blocking comments, Lucky Orange can occasionally be blocked by certain browser extensions, such as ad blockers. I would be more than ...

11 juin 2020

I'm fairly new to using this app - but so far so good. It's very powerful - and both the real life view and the recordings have been a huge asset to understanding how users use my site. Customer service is excellent too.

Red Suricata
États-Unis
12 jours d’utilisation de l’application
Lucky Orange LLC a répondu 11 juin 2020

Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer ...

10 juillet 2023

Gives great information on where people are going on your website. Emilia was great at explaining how it works and all the information you can get out of it.

OptiWize
États-Unis
12 jours d’utilisation de l’application
Lucky Orange LLC a répondu 19 juillet 2023

Emilia from Lucky Orange here! Thank you for such kind words. My team and I are always happy to help users like you! Thrilled that Lucky Orange has provided you with the ...

8 mars 2021

It is helpful to see the areas that the customers are visiting and how long they are spending there. As my business grows, I look forward to gaining more insight into the customer journey. The app was easy to integrate and use. Customer service is responsive.

Sharp Tact Kreativ
États-Unis
12 jours d’utilisation de l’application
Lucky Orange LLC a répondu 8 mars 2021

These are words we love to hear! Learning more about that customer journey is invaluable in growing your business. Nothing feels better than finding ways that make your ...

14 février 2024

great!

Aero-Swing
États-Unis
12 jours d’utilisation de l’application
Lucky Orange LLC a répondu 19 février 2024

We love when our users call us "great!" It's always amazing what visitor behavior you can see when you use Lucky Orange. Thanks for your review, and we're here if you need ...

28 octobre 2021

This app is great for new and existing business owners. Provides great insights on where your site is performing well and where you can optimize it. Justin was super helpful and answered all of our questions!

AMEERA HAMMOUDA
États-Unis
10 jours d’utilisation de l’application
Lucky Orange LLC a répondu 29 octobre 2021

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they ...

14 décembre 2020

App has been great so far. Customer service is super helpful and they reached out to give us an intro as to how to use the tool. Looking forward to gathering some insightful data here!

Rey to Z
États-Unis
10 jours d’utilisation de l’application
Lucky Orange LLC a répondu 23 décembre 2020

We’re always here to help our customers be as successful as possible, both now and in the future. Love to hear that you’ve been able to get some much insight into what ...

24 mars 2023

There is so much information within Lucky Orange that a couple of clicks through the app certainly do not do it justice. We are most excited to examine more closely the customer behavior online. The screen captured videos of every customer's experience on the website is very cool. It will enable us to target very specific areas of website communication that other wise we would not know. Great ...

BravoWalk Dog Collar
États-Unis
10 jours d’utilisation de l’application
Lucky Orange LLC a répondu 28 mars 2023

Thank you for the five-star review! Glad you are discovering insights about your visitor's behavior with Session Recordings. Please don't hesitate to reach out if there's ...

17 janvier 2024

Terrible customer service. Downgraded to the free version months ago and was still getting charged for it. The app clearly says I have no plan active and am on the free plan, yet I still got charged $9 a month for it. After multiple attempts to get in contact with customer support, I was told I wouldn't be able to receive a refund and that the only way to stop getting charged is to uninstall it ( ...

BestLEDSigns
États-Unis
9 mois d’utilisation de l’application
Lucky Orange LLC a répondu 19 janvier 2024

We recognize where your confusion may have come from and are actively working with you to resolve your concerns. Until your message just a few days ago, we don’t have a ...

21 février 2024

I had a great experience with Lucky Orange in seeing how the customers interact with our website. Especially Emilia was a great help in starting out and understanding the app and functionality better.

PHYSTINE
Autriche
10 jours d’utilisation de l’application
Lucky Orange LLC a répondu 23 février 2024

Thank you for such kind words! I love to talk to our users to help them get the most out of their Lucky Orange! It's great to see that getting the front row look at your ...