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This app is the best in class and it’s very useful. The only issue is sometimes it doesn’t get the screen recordings properly showing blank screen and I cannot see customers’ behavior but other than that it’s pretty aesthetic and easy to use!
Thank you for taking the time to leave us a review! If you're still experiencing this issue, please reach out to us at suppport@luckyorange.com.
Cheers - Justin from Lucky Orange
Very useful app to track your purchases and website visitors. Amazing tool. Love it. Customer support is very good
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.
Cheers - Jordan from Lucky Orange
Very useful app to see what is happening "on the other side of the screen". And very kind and professional support. Thanks Justin!
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
If you have a Shopify store, you need this app. Well worth every penny to be able to both view your customers shopping live to see how they're using the site and where you need to tweak things to make it more usable, as well being able to be available for live chatting to answer questions. Most users will be surprised to find that a simple chat with a customer can make or break a sale. The customer is looking for a reason to trust you and may just have a simple question. This is your place to shine and show them that you are not some big corporate empty hole, but a real person, ready to sell them something that you stand behind. The other side of this app is being able to actually watch how the customers are using your site and being able to remedy dead ends or things that are maybe confusing your visitors. What seems to be a perfectly easy to understand layout to you may be the complete opposite to a customer. The app works exactly as advertised and if you have any questions, Danny and crew are ready to help on the spot during daytime hours. Kudos to them for a great app.
Very useful for beginning companies to track customers throughout the country.
Allows for insights and live tracking.
Thanks
Amazing experience and app! Very professional team and services. Cheaper than most competitors! Thank you
Thank you for the wonderful feedback! We pride ourselves on impressing users with our technology, onboarding and support. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
This is a good app. I used the free version for a while and then upgraded to the paid version as my views increased. I was able to find out that one of my links wasn't working so it was helpful.
Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Even one broken link can make an impact on your conversion rate, and we're so happy Lucky Orange helped you spot it. Thank you for this five-star review! Happy tracking!
Cheers - Jordan from Lucky Orange
I am on Lucky Orange everyday! It shows me as soon as a customer is live on my website, and tracks their every movement. It makes a sound when a customer enters my site, adds to cart and purchases. Helps me track the site visits, conversion rate and where my sales are coming from (i.e. my facebook ads or instagram posts or google ppc / organic searches). Best and only app I use and great value at $10 US per month. Highly recommend.
We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. Appreciate the recommendation!
Cheers- Bradley from Lucky Orange
This app is awesome. It is really helpful for monitoring customer activity, both live and recorded from the past. Very easy to use. This app is very useful. I highly recommend it trying it out. I found it to be well worth the $10 monthly fee.
This is definitely a must have if you are serious about your website. Definitely necessary for CRO with the heat maps and the recordings of visitors. Also has built in Chat system. And best of all, it's priced relatively cheap compared to other Chat systems.