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I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions.
Regarding your feedback about not always tracking all customers, we reached out to you regarding this. Please respond back to the most recent email from support@luckyorange.com so we can make sure that we get this addressed for you.
Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Great app, love that all the necessary information is at my fingertips gives me insight into data collection and analytics
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
We are still getting to know the software, but so far, so good. We like the video recordings.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Wonderful support (Justin) through integrations! It's not just the incredible analytics that makes these guys so great, its the human touch too!
Cheers,
Mitch
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Super helpful customer service and product! We love using them.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
I had my 15-minute on-boarding call with Jordan yesterday and it was very useful. I've only been using the app for a few days and already it has provided me with a lot of info. Jordan enthusiastically pointed out some of the highlights of the app and the many ways to customize the reporting results. I feel better prepared to analyze the data now after our conversation.
Thank you for your review! We love talking with our customers about how to best leverage Lucky Orange, and we are glad you found the call beneficial. We are always here to support our customer's success. Again, we appreciate your review, and we are here should you need anything else!
Cheers - Jordan from Lucky Orange
wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's incredible how visitor behavior helps you identify ways to improve your Shopify store! Thanks for your review, and please reach out if we can provide any assistance!
Cheers - Justin from Lucky Orange
Justin was very helpful, gave me a clear demo and showed me how could i use the tool in the most effective way for us.
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.
We appreciate your review and recommendation! We’re thrilled that you’ve enjoyed using Lucky Orange. Our team designed the app to be easy to install and even easier to use, and we’re glad to hear we’ve met that goal. We love hearing that you feel empowered to use visitor behavior to drive your optimizations and can’t wait to see how you grow your website using our insights. Thanks again, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop.
Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point.
So, I must say that I cannot recommend this app highly enough !
Wow! These are words we love to hear. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thank you for your review and recommendation, and you know we're here to help if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange