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This app gives me the inspiration to not give up on my business. I get to see that there are people that are spending a lot of time on my website, meaning that some people are enjoying our products! That feels good. But I need to keep putting the work in to make it a better experience for them. I can see first hand how people are navigating the site because of the what this app offers. I'm only getting started but I'm seeing the potential in consistently using this app. I get insights from it that I just won't get in any other way. Plus I haven't even started using the chat feature. Looking forward to that!
Accessing what your visitors and customers do on your Shopify store is so rewarding! Love to see how this insight from Lucky Orange helped you make it easier for your visitors and grow your business. Don't hesitate to reach out with any questions once you have had a chance to explore more of what Lucky Orange has to offer, such as live chat. We’re here to help! Happy tracking!
Cheers - Justin from Lucky Orange
This app is the best solution if you are starting to sell. You can see your new customer behavior which is the major thing for good conversion. I had a long conversation with Bradley and he was a great support in the time where I had some dilemma during the work with the app. 10 of 10 for app and support.
I'm glad we were able to talk and resolve the issue you were having. If you ever need any additional assistance, please don't hesitate to reply to my last email to you. You can also text or call us at +1-913-200-3927.
Cheers - Bradley from Lucky Orange
I installed Lucky Orange after reading a great review about it. The app and the support team are incredible. It really helped me to have this installed when I launched, as I was able to see how people were navigating my site, where they were leaving, hotspots, possible confusion points, areas of interest and other great details such as what size they selected, but maybe then didn't put into their cart (where abandoned cart data would pick this up). It was really insightful and provided me with a ton of great knowledge on how to improve my website.
Thanks for making such a fantastic app!
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!
Cheers - Bradley from Lucky Orange
Very good and important app for ecommerce. Also support is great, even on sunday! :)
We love to impress our users with our technology and support, even on the weekends. Visitor behavior is critical to improving a website, and we know that the insights you can gain from seeing where they click or move is truly invaluable. Thanks for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Really great customer support and I find the app to be very useful. You can basically see what your customers are doing on your website and gives you a clear idea where exactly you still need to work. There is also a live chat included and other cool features. Highly recommended! :)
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for such a glowing review and recommendation! We’ve passed it along to our support and development teams to share the love. We’re always here should you need anything!
Cheers - Jordan from Lucky Orange
This is by far the greatest tracking/heatmap/replay/analytics app that I have ever seen. I can't imagine doing e-commerce without this incredibly valuable tool, because it let's me see what my customers are experiencing in my web store, and I can quickly identify and fix errors, and improve customer experience.
Thank you for such kind works! We love to hear when our users call Lucky Orange the "greatest tracking/heatmap/replay/analytics app" that they've ever seen! It's amazing how much easier it is to improve your Shopify store when you can see exactly what your visitors and customers do and experience. Thank you for your review and allowing us to be a part of your website's journey! We're here if you need anything!
Cheers - Emilia from Lucky Orange
This App is very good, I can easily track visitors. And this is very helpful to find if there's any bugs or issue while customer visits the site
Thank you for taking the time to leave us a review! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Emilia from Lucky Orange
Great app, love the functionalities + Customer service is reactive and helpful ! Worth the price ! Recommend
Application that helps me analyze the behavior of Internet users and correct the ergonomics of the website
Love to see how this insight from Lucky Orange helped you make it easier for your visitors and grow your business. Accessing what your clients do on your website is so rewarding! We appreciate your review and happy tracking!
Cheers - Jordan from Lucky Orange
UPDATE: Customer support reached out to me and refunded me from the charge that was made in error. I was impressed with their response. I'm giving them another chance and the app is working well on my site now.
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I had the app on my site and had problems with it. so I had to delete the app and reinstall it. Got charged more than once and never got a refund. Just tried adding it to my new site and it didn't work. Just deleted it. Not going to reinstall it again or I'll probably get charged again.