Lucky Orange Heatmaps & Replay , 949 avis
I've used many apps, but Lucky Orange is hands down the most useful one on the market. It provides you so much important information you otherwise would not have. 100% recommend to any shop owner.
A must have App for anyone looking get detailed analytics on customer behaviour on their store. Being able to view in real-time how visitors are interacting with your site is a super awesome feature within lucky orange!
I've been using the app for a week. App is user-friendly and straightforward. However, the price is excessively high and doesn't make sense for effective sites. I believe the company sets its pricing based solely on the ambitions of individual sites it is not recommend as losing time
Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through new features, such as daily email reports, multiple question surveys, optimizable segments and more.
We would love to discuss this with you further, and our team attempted to contact you via email shortly after this review was posted. Unfortunately, the email you used within our system was unable to be delivered. At your earliest convenience, please contact us at firstname.lastname@example.org to get the ball rolling to see what we can do for you.
Best Regards - Bradley from Lucky Orange
The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window.
We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out.
Bradley from Lucky Orange
App is buggy, only seems to record a handfull of sessions despite there being atleast 20 in 2 days I only ever saw 8 replays, all of them lasting only a couple seconds one even showed the session time being 1 min 45s but in reality only lasted a few seconds as well.
Thank you for your feedback. Our tracking code loads, asynchronously, after the essential elements of your page load, to avoid impacting site speed. However, this means that if a visitor bounces from a page before the tracking code is loaded, there won't be a Session Recording. The recordings for some of your sessions will appear shorter than the Session Duration because recordings only capture the time the visitor was actively engaging with your site. The Session Duration may be longer than the recording because it includes any inactive time the visitor was on your site before they bounced. For example, if a visitor clicks on your page once, and reads it, but doesn't scroll or engage in any other events, the session recording would stop and be shorter than the Session Duration in your Visitors table. If you have any further questions, our support team would be happy to help.
Regards - Bradley, Director of Client Services, Lucky Orange
I love this app, it's one of the first ones i go to when logging in. Wish you could see customer status.
These are words we love to hear! We’re happy to be one of the apps you use when you first log into your store. Thank you for your review and your feedback. I’ve passed it along to our development team. I’m here should you need anything else!
Cheers - Kelsey from Lucky Orange
App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.
Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Justin from Lucky Orange
This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.
Thank you for taking the time to leave a review. We appreciate your business and would like to connect with you to resolve your tracking issue. At your earliest convenience, please email us at email@example.com to get the conversation started. I look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
i used this app to help me see why my store wasn't generating sales and it was amazing as I can see the recording of those who visit my website but have one comment if possible I would like you to return the feature where I can sort visitors by the length of their stay on my website
Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your feedback; we’ve already logged your feature request and will be looking at adding it in the future. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!
Cheers - Kelsey from Lucky Orange
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at firstname.lastname@example.org I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange