Lucky Orange Heatmaps & Replay , 1 146 avis
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This app worked perfectly right out of the box. I didn’t have to do any set-up; it was immediately clear how to do things. I use it for the customer screen recordings: seeing how customers navigate through your store provides excellent UX feedback. Well worth the small monthly fee. Good support as well.
this is the best app to see whats going on in your store what your customers are doing so you know what you can make better in order to increase conversions
We strive to make sure all of our customers walk away saying, “This is the best app!” Love to hear how you’ve been able to use Lucky Orange to make such an impact on your website and conversion rate. It's the best part of our day getting to work with great businesses like you, and we wish you nothing but the best! Let me know if there’s anything I can do to assist you further.
Cheers - Justin from Lucky Orange
One a first attempt at looking at the app, I didn't quite know how to navigate this app. Within five minutes of speaking with customer service, I had a good knowledge of the app and am excited to see how this app will help me understand how customers are using our site.
Incredible customer service.
they are great, helpful and I could understand customers behavior more easly with this app.
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HATS OFF! Guys, seriously, this app is DIAMOND! Actually, I didn’t want to share with other people since it is that amazing! All features will blow your mind. This app is not only essential for every Shopify store but for whole e-commerce world. Just give it a try and you will be amazed by the results! I can talk about the app for like hours but I highly encourage you guys to check it out yourselves! Also, I can not stress enough how powerfully the support team is, shout out to Justin who help me figure it out the whole features by phone and also other team members who keep this application alive! Thank you so much for everything!
Thank you for this dazzling review! It’s not every day that we get compared to a diamond, but it’s a compliment that we love to hear. I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! Please don’t hesitate to reach out if we can be of service in any way.
Cheers - Justin from Lucky Orange
This app is amazing. Having just launched a store, we are able to see how our visitors move around the site, what they seem to be looking for, and what they are doing when they leave. This helps us fix the weak areas of our site to retain more visitors and convert sales. I also love that it shows so many stats such as browser type, device type, location, referral source, if they added something to the cart, where they are located, and what products they looked at.
This app absolutely rocks! It helped me identify a lot of flaws in the store design & I took those inputs to improve. For new store owners this is an absolute requirement. Go for it, the value is beyond measure and user interface & observations are a breeze with this app. Once you check this out, you will not search any further, makes life easier.
Thanks so much for your review and such kind words! We’re happy you were able to get that front row experience to see how your customers use your Shopify store to drive those fine-toothed optimizations. We wish you continued success and thank you for sharing the Lucky Orange love! Please don’t hesitate to reach out if we can be of service in any way.
Cheers - Jordan from Lucky Orange
This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.
We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get it resolved.
We’ve attempted several times to contact you to get the via phone and email but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we are sorry for any inconvenience this has caused you. We want to continue to earn your business and we hope to hear from you soon.
Cheers - Bradley from Lucky Orange
I know an amazing app when I see it. I've only just started using this and I was already blown away. I never write reviews but this company deserves it. It's too good to be true. Creepily amazing app. 10 stars!!!
Thank you for your incredible 10-star review! It’s not everyday that we earn double the stars, and we are thrilled that you’ve had such a positive experience! Finding new ways to see what your customers are experiencing and being able to quickly address them is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!
Cheers - Jordan from Lucky Orange
I used this app to help me do check visitors behaviour. I really like how it does track visitors actions. It would be nicer if the app is a bit lighter to perform. the loading time is longer.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Also, we appreciate your feedback - I’ve passed it along to the team. Thank you for taking the time to leave this year, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Jordan M. from Lucky Orange