Lucky Orange Heatmaps & Replay , 리뷰 1,146개
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It has been a great tool to see how our website is performing. I love being able to get on and see the traffic, how far our reach is, and to be able to see where they are going on our site the most. It has allowed us to tweak our site to make it more user friendly.
Love to hear this! Thanks for leaving us a review. Visitor behavior can make all the difference to keep tabs on your website performance and spot ways to improve it. Thanks again, and we're here if you need anything!
Cheers - Jordan from Lucky Orange
It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.
Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon.
Best Regards - Kelsey from Lucky Orange
Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.
Thanks for leaving us a review!! Surveys and announcements are a great feature that can help you accomplish so many things on your website, whether it's showing a free shipping code if they add a product to their cart to gathering valuable feedback on the products they love. Love to hear that you've been enjoying Lucky Orange so much, and we can't wait to see how visitor behavior helps you grow your website and business. Thanks again for leaving us a review, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
It is a great app for checking how customers interacting with our shop.
Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide valuable insights into what the visitors on your site are doing and what they want from your site.
Cheers – Emilia from Lucky Orange
The recording features on this app are good and you gain valuable insight into visitor behaviour. It's fairly simple to use. However, I remove a star because the heat map tools are temperamental and often show little or no data.
Thanks for your review! We're glad you've enjoyed session recordings. It's always amazing when you can see what people are really doing on your website and how they interact with it. Regarding your heatmap concerns, can you please send an email to support@luckyorange.com? Our team will take a look and figure out what's going on. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
Very useful tools. Sometimes it has issues rendering the images, but overall it's pretty good.
We're thrilled that you've been able to get valuable data from Lucky Orange. It's incredible to see how people are using your website and where they click/scroll/etc. Regarding the issue you described, please reply to my last email. This will allow my team to research and identify what could be going on. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
It was good to see customers behaviors on my website. But some interactions were cut off or didn’t record.
Thanks for leaving us a review! Visitor behavior can make such a difference in improving your Shopify store. Regarding the interactions, could you please send an email to our team at support@luckyorange.com? We'll look at what's going on! Thanks again for the review.
Cheers - Emilia from Lucky Orange
I've been using LO for a week and so far so good. previously I was using another app but it lacks some feature that LO has. With chat function, heat map and details analytics approach LO seems to be a good app to use. Moreover it is GDPR friendly.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Privacy was our priority since Day 1, and we're proud to be GDPR and CCPA friendly. :-) Thank you for your review, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
So far so good. I haven't been using the app very long but my onboarding call was really helpful and promising! I look forward to seeing how this app can help my team understand customer behavior even more!
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange