Omtaler (877)
Raffiner
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Etter vurdering
The app does its job well, but the €19 basic plan only supports 100~200 visitors actually per month. Beyond that, it stops recording and shows an error saying the storage is full, and you have to pay at least €20–30 more per month for additional space. What’s interesting is that support says you can’t free up disk space by deleting sections and that you still have to pay again anyway.
Thank you for your feedback. We are sorry for any confusion regarding how our plans are structured.
Each of our plans include a set number of session recordings per month with our $19 plan coming with 500 monthly sessions. As your site grows and you reach the limit of your current Lucky Orange plan, recording pauses until your plan resets on the next billing cycle.
You are correct that deleting past sessions doesn't add recordings back to your current month's allowance—this is intentional. Even if you deleted sessions, they were still captured, stored, and displayed live, which is why they still count toward your session limit.
If you have hit that limit, it means your site has more traffic than the basic plan accommodates, and upgrading would give you a higher monthly recording allowance that better matches your actual visitor volume.
We're happy to help you find the right plan for your needs or discuss your specific usage patterns. You can respond to our most recent email or reach out to us directly at support@luckyorange.com.
Regards - Will from Lucky Orange
This app provides a great visual way to see how people interact with my site. The session recordings leaves me with useful feedback to make changes according to customer behavior which I wouldn't have had access to otherwise.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange
Easy install, intuitive UX, very helpful onboarding call with Justin, helpful documentation, powerful tool. Ongoing insights, not just a quick heat map tool.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Happy tracking!
Cheers - Justin from Lucky Orange
Fantastic app, great insights and very helpful team on standby to assist with anything whenever you need them!
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
easy to use and good captures which really help understanding of website UX.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Fantastic App. It has allowed us to monitor how customers interact with our website and fix any sticking points. This has helped us to massively improve our websites conversion rate. Customer support is also great. We had an issue with integration. However, Jordan quickly jumped on a Zoom call and helped us get it sorted in no time. Highly recommend!
Thanks for leaving us such a thorough review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Absolute game-changer for my store. Stop guessing why you're not getting sales—this app shows you exactly why. The session recordings helped me spot technical glitches and friction points I would have never found on my own. Essential for any serious brand owner.
Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
This app is fantastic. The heat map and playback features are really game changing and allow you to pivot immediately after identifying potential trouble zones with your products.
Thank you for your review! Being able to see what visitors do and experience on your Shopify site can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.
Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
