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I'm using lucky orange and it all working great. i recommend this app if you want to understand your customer's behaviors.
Appreciate the recommendation and love hearing that Lucky Orange insights have been helpful in understanding your visitors! As you continue to use Lucky Orange, I’m here to help if you have any more questions.
Cheers - Kelsey from Lucky Orange
I use this app to track all of my web traffic on my site and it's been instrumental in improving my conversion rate. With the screen recording feature that allows me to watch how my visitors interact with my site, I'm easily able to diagnose any issues and find out where they fall out of the funnel. The pricing is extremely competitive and it's jam-packed with features. My favorite, besides the screen recording, is the click heatmap that shows you where your visitors are clicking on your site and allows you to see what parts of your site are doing the best job catching people's attention.
We are so glad that you are getting strong value from the session recordings and heatmaps features in Lucky Orange! Be sure to check out our Live Chat as well which lets you engage with your visitors in real-time to address any potential roadblocks.
Cheers- Justin from Lucky Orange
Lucky Orange is a perfect app for your store i personally benefited so much from it. and they have awesome customer service they replied quickly and fixed the problem that i have in mins. Recommended.
Thanks to Emily for explaining everything. Very usefull app to give you insights on what customer do and how they act on your website.
Emily here! We're thrilled you found our app useful for gaining insights into your customers' website behavior. Always here to assist!
Cheers - Emily from Lucky Orange
I haven't really used the app yet but this is based review is based on Customer Service and in particular, Justin. He gave me instructions for set up. I had to go into code (EEEKKKK!!!!) I said that to him in chat. He said no problem and he did it for me! And did it while the chat was open and made sure that I was happy. Great job Justin! I appreciate your help and you gave 5 star service!!!! :)
UPDATE: Justin set up a 15 minute conference call with me and gave me an overview and helped with more set up. This is truly one of the best companies I have ever dealt with in my life... not just eCommerce but in everything. The best customer service!!! OH... and what this app can do is amazing. I learned quickly that my header area needed some tweaks and that I needed to move product up higher on the page. It's awesome!
I highly recommend lucky orange. The insights are invaluable. The recordings page gives me a clear look of exactly where my traffic is coming from and how they're interacting on my site. Then the individual recordings let me see how my sites page is formatting on customers devices, as well as if everything is working right. The insights alone from this app will pay for itself hundreds of times over each month for me. Thanks lucky orange!
Wow! These are words we love to hear! We’re thrilled that you’ve been able to get so much from visitor behavior. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience! Thank YOU for this glowing review and for spreading the Lucky Orange love! Please reach out should you need anything!
Cheers - Jordan from Lucky Orange
More than just an app, they're partners you can work with, and that's worth a lot more. I recommend Lucky Orange with my eyes closed!
We’re honored to partner with Shopify merchants like you! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is essential as you grow your conversions. We are thrilled to be part of your business and are looking forward to continuing to work with you. Thank you for your review!
Cheers - Justin from Lucky Orange
The best App for customer recordings. Gives precise information and never misses out on anything. The heatmaps are super awesome too. I would highly recommend this App
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Jordan from Lucky Orange
I really like this app, show you exactly what is your customer doing and help you to figure out what to improve in your shop. It is a MUST if you want to improve your shop. Highly recommended!
Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything! Thank you for your review and recommendation!
Cheers - Justin from Lucky Orange
i think the heat map is over rated, it shows what customers are doing on the site and you would already guess most of the stuff, but doesnt show the important stuff like when they imput information so you can see if there are errors on the funnels or the cart, only shows scrolling nothing more
Thank you for your review, and we’re sorry that you weren’t able to get as much from our heatmaps as you would like. Our team reached out to you to learn more about how you’d like to use heatmaps and offer some tips and tricks to help you achieve your goals, but we haven’t heard back from you yet.
You mentioned you can’t see when a visitor inputs information. That’s a default setting in Lucky Orange because in most cases, that information isn’t necessary to help you find ways to optimize your site.
By default, Lucky Orange keeps visitor keystroke data anonymous in session recordings by replacing characters with asterisks. However, you can opt out of keystroke blocking and capture keystrokes in non-sensitive fields. Here’s a guide (https://help.luckyorange.com/article/90-how-do-i-capture-keystrokes-in-non-sensitive-fields) or we can discuss it with you further as well. You can’t override this security measure in sensitive fields.
Again, we would love to get in touch with you. You can reply to our previous email, reach us by phone at +1-913-735-9032, or email us at support@luckyorange.com. We want to make sure that you can use Lucky Orange successfully now and in the future. Hope to hear from you soon!
Cheers - Bradley from Lucky Orange