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This application provides a good service, but their persistence in not fixing the following problems: makes it a weak application:
1-Weak UI design.
2- Poor code and heavy on the website and it does make the website speed so slow.
3-The idea of statistics is nice, but it is limited and inaccurate.
4- Technical support is very, very slow in responding to any requests or trying to solve any problem.
5- There is a stronger alternative, which is Google statistics, where this service is provided free of charge and without limits in terms of the number of clicks that the user made on the page, but what distinguishes the application is its ability to record a video of this process.
6- I am still using the application, but I think that if the application does not update soon, I will delete it and it will not get another chance.
7- It does not support the Arabic language perfectly. They need more experts in this field to help.
We are glad to hear you find our service valuable and absolutely want to be sure we continue to meet your expectations. Since we have been unable to get ahold of you via phone or email I wanted to provide some additional context on your bullet points.
Realizing what a huge factor UI has on your experience with our app, we are constantly looking for new ways to improve our experience to make it better for our customers. If you have any specific feedback for us here, please feel free to email us at support@luckyorange.com and we will absolutely take a look at it.
With regards to our code and it’s impact on your site, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We encourage you to refer to our help document for additional information and clarity on our practices here. https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website. Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software adds little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed. https://www.yottaa.com/wp-content/uploads/2019/10/2019-eCommerce-3rd-Party-Technology-Index-2.pdf.
We see many of our customers use Google Analytics alongside Lucky Orange, but as you mentioned Google Analytics does tend to stick to more event based analytics where Lucky Orange goes more in-depth to tell you what people are doing on your site through offerings like recordings, heatmaps and other similar services.
We would love to work with you on getting these issues resolved but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Cheers- Bradley from Lucky Orange
Had the app before we used Shopify and it was great. But on Shopify the app does not install correctly. Support is very slow and not really helpful. They advised to just login outside Shopify but the app didn't even install the tracking code. I could say all the great features of lucky orange, but if you're looking for a Shopify app that just works or has great support when it doesn't, keep looking. Really wanted this to work since we've used lucky orange for so long but going to see what's better suited for Shopify and maybe more focused on just tracking rather than all the extra nonsense they are spreading themselves thin with.
We appreciate your feedback and apologize for your experience. Looking in our help ticketing system, I can see that our team was able to respond to your help tickets within several hours, though time zone differences as well as limited weekend hours prevented this turnaround time on one occasion. Please accept our apologies if it came across that we weren’t responding quickly. We strive to provide superior customer service to all of our customers, and you are no exception.
As we mentioned in our email outreach, we need some additional information to resolve the issue you’re experiencing. If you could reply to our latest email, we can have our development team investigate further and take us one step closer to resolving your issue.
I’d also be happy to talk with you directly to help resolve this issue. You can respond to my last email to schedule a time to hop on a quick screenshare or you can call +1-913-291-2375, or we can meet via WhatsApp, Microsoft Teams or Google Meet if that’s more convenient.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
The app was instrumental in helping me understand and correct my bounce rates. I use it daily to track where customer are spending their time eon my site and make adjustments accordingly.
Wow, these are the words we love to hear! Thank you for the five-star review! Tracking visitor behavior and making meaningful changes to your site can make all the difference. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
Great customer service & I love how easy it is to track what people are doing on your store!! Would 100% recommend Lucky Orange.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your store. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!
Cheers - Bradley from Lucky Orange
I installed this app because someone recommended it to me, I was getting a lot of add-to-carts but limited sales. This app helped me see what was wrong with the flow because it allowed me to watch the visitor sessions replay. Not only this, they also have a nice chat feature as well as announcement feature that are really useful
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Jordan D. from Lucky Orange
Bad experience with the app.
1) Did no warning on the app's trial expiry and was logged out of the dashboard
2) Prices are not transparent. Asked to subscribe with the 20/month plan on the "logged out dashboard" when instead of offering the 10/month plan.
Hope that you guys can be transparent with your pricing. While i understand that a revenue boost with such a trick adds to the bottom line, it is uncalled for, unprofessional, and definitely not the right way to do business.
If a company has page views/ month that falls in the 10/month plan, then they will be paying 2X the price.
Disappointed with such service.
Doesn't function and emailing support gets no answer.
Lucky Orange has outstanding customer service. They also offer a 15 min call to assure the client can get the most from the app. Many of my friends with e-commerce stores rave about how much this app has helped there business
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! Don’t hesitate to reach out if you need anything.
Cheers - Jordan from Lucky Orange
Great app but seems buggy at times but they are always working to improve the app. They just need to release a mobile app to keep track of things on the road and to take online chats with you.
Great customer service, Great app! Nothing beats being able to actually look through the eyes of the buyer
Being able to see firsthand how your customers are spending time on your site is crucial to creating an optimal experience. Wishing you continued success!
Cheers- Justin from Lucky Orange