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Not sure what's better, the app itself, or the customer service! They are both what you would hope to expect from a Shopify Plus platform and this is rare. This app has been a tremendous help to us and we couldn't imagine being without it. This app allows us to evaluate the customer experience and flow while navigating our site, troubleshoot glitches, problems with checkout, etc., all recorded for playback, review and the ability to send the recorded errors/glitches to Shopify Support. Incredible App! I was able to see the Shopify Calculating Shipping Options, was hanging/timing out. I was able to grab a recording to show this as proof to Shopify, to troubleshoot. This was causing customers to abandon checkout. I would have never known, if I didn't have this incredible app!
Thanks to Justin at Luck Orange. Great customer service! Combined two accounts, and was quick in his response.
It was great getting the opportunity to work with you and glad we were able to get your account question resolved. Happy tracking!
Cheers- Justin from Lucky Orange
We are very happy with this app. Helps so much to see what visitors do and any problems they may stumble upon.
Thank you
We're also very happy that visitor behavior has been able to make a difference in improving your store! It's amazing to see exactly what visitors experienced to spot those problem areas and pain points. Thanks for your review, and we're here should you need anything!
Cheers - Bradley from Lucky Orange
This app does exactly what it says and so much more. Amazing insights in to your customer behavior. Bradley and his team there were awesome set it up in minutes. Great app
I am new to the Ecom game, but I immediately recognize when there's professionalism behind the team. At the moment the app runs smoothly, it's giving me the info I need, and everything is intuitive and easy to set-up. If I have to say what can be improved, I would say maybe to make the Help Center more detailed, but then they come with a set-up call, which is a plus. They know what they are doing. How you do one thing, you do everything, and the first impression and feelings are excellent.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Jordan from Lucky Orange
This app gives valuable insights into what visitors are doing on your store and where there's roadblocks and friction. The UI is super easy to use and the support is great. Recommended.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Justin from Lucky Orange
I used Lucky Orange on my previous website which was not a Shopify site. It is extraordinarily helpful to see where customers are in real time and to jump in if they need help. The live chat service definitely made me quite a few sales. Don't hesitate to add it!
This app is amazing! It is really helping me better understand how my customers navigate and use my site and where they are dropping off. It's a great way to see what may be unclear or confusing to a customer as they are experiencing the website. Justin was also very helpful, taking the time to walk me through the app and some of the features on the phone. Definitely, recommend!
It can be hard to understand exactly how your customers are interacting with your website and more importantly what prevent them from converting. Glad to hear Lucky Orange is helping you to uncover insights to drive improvements.
Cheers- Justin from Lucky Orange
I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!
Great software to learn more about your customer's behavior. Also they have great customer support. Shout out to Justin! Highly recommend for any business, especially eComm stores. 10/10