Lucky Orange Heatmaps & Replay

We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.

Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.

Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.

Long version: I don't know where to start, so I will run through the top menu bar.

Dashboard - awesome. Tremendous overview of site activity, over time and in real time.

Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.

Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.

Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.

Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!

Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.

UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!

Form Analytics - have not used yet.

Support is quick and helpful so you can get the most out of the app.

Very helpful!! Walked me through everything I needed help with. Very quick and easy.

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.

Do you remember the first time you watched real-time Google Analytics? How that parade of lines across your screen almost became addictive? Well, imagine those same analytics with far more robust information, and then actual recordings of website visitors—mouse movements, clicks, pauses, everything. That's what you get with Lucky Orange.

LO gives you the most detailed information possible—whereas Google Analytics only shows you referring domains, LO shows actual pages, so you can see in an instant where each visitor is coming from. You can follow each visitor through your site in real time, or just click to see a sequential list of pages they've visited.

The $10/month would be the best $10 you'd ever spend in the app store, even if it was just the amazing user recordings and realtime analytics. But there's also a chat engine and a bunch of other goodies thrown in to boot. I really can't recommend this highly enough. My only caveat is that you have to set aside time to watch the recordings—they are so useful, so informative.....and so addictive.

Lucky Orange app helps me understand our customers' behaviors and what they do on my site.

This app is helpful. Now I able to see the traffic of my site. Thank you.

I highly recommend this app to all business owners (beginners and/or advanced). It's helped me know what visitors on my page like and don't like and has helped me improve my store a lot.