Lucky Orange Heatmaps & Replay

It is quite fun to watch what potential customers are doing on your site. It feels a bit "Big Brotherish" and I can't help but get frustrated when someone spends a lot of time scrolling around then doesn't buy! Very interesting insights though

I have been using this app since 2015 on my first website, My Wedding Decor. In 2018 I merged that with My Event Decor. Three weeks ago I launched My House Decor. We had some bugs getting the second site to work at all, and then simultaneously and once it did, there was a short period when My Event Decor's Lucky Orange app was cancelled. I was very frustrated but Bradley came to the rescue, reinstalled it and actually made my life so much easier allowing me to toggle between the two sites on one dashboard. They really do care about your business and there really isn't anything out there that offers live customer tracking so you can see what page/s customers are on which makes live chat so much easier as you can anticipate their questions and make instant sales. I also like seeing, in real time, what pages newsletter subscribers click on. Lastly, seeing what sources customers come from - facebook, Bing, Pinterest, Google Shopping - and their locations, has proved invaluable as well. I'd definitely recommend Lucky Orange.

Great product, Luck Orange really helps me to understand how visitors interact with our shop.

Bradley was really helpful resolving a issue that I had. Very responsive and keen to make it happen.

ottima applicazione

Does everything it says it will. great app

The best app ever on shopify! This is a revolution in helping us with our website
The customer care is absolutely great and so quick.... a must have for all new eshops!

Love this app. Real time views of shoppers visiting and page views. I would definitely recommend.

Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.

Long version: I don't know where to start, so I will run through the top menu bar.

Dashboard - awesome. Tremendous overview of site activity, over time and in real time.

Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.

Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.

Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.

Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!

Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.

UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!

Form Analytics - have not used yet.

Support is quick and helpful so you can get the most out of the app.

This is what I use for checking my site traffic. In fact, I have it on 4 different websites. It works flawlessly and allows me to see a recording of each visit, which is priceless. Another great feature is the heatmaps which shows the areas where visitors click the most and even how far down your pages they scroll. Amazing app and highly recommended!

Excellent app and great customer service. Daily reports have made it much easier for us to monitor our traffic and conversions and understand our customers' behavior on our site. Well done!