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I've been using the app for a week. App is user-friendly and straightforward. However, the price is excessively high and doesn't make sense for effective sites. I believe the company sets its pricing based solely on the ambitions of individual sites it is not recommend as losing time
Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through new features, such as daily email reports, multiple question surveys, optimizable segments and more.
We would love to discuss this with you further, and our team attempted to contact you via email shortly after this review was posted. Unfortunately, the email you used within our system was unable to be delivered. At your earliest convenience, please contact us at support@luckyorange.com to get the ball rolling to see what we can do for you.
Best Regards - Bradley from Lucky Orange
This app doesnt seem to be to accurate with the recordings. Some that play dont seem to be doing whats appeared above
Hey Premium Trendz. Thank you for the feedback. We are sorry to hear you are having some trouble with your Lucky Orange recordings. We have tried to reach out to you directly but have not had the chance to connect yet. While waiting to connect, we did go ahead and review a few recordings in your account and were not able to replicate the issues you have outlined. We look forward to the opportunity to connect soon so we can try and track down what issues you may be having and get them resolved for you right away. Please email us directly at support@luckyorange.com or give us a call at +1-913-735-9032 Monday through Friday between 9 am and 5 pm CST so we can assist right away.
I used Zendesk before I try out 7 days free trial on LO. It did not work on my computer on poll & chat. Email few times with customer support though he was helpful but still did not resolve the issues. Overall experience is that I will stick with Zendesk. Just the level of prompt chat support service from Zendesk and the app and easy to cruise through issues without having to wait for days give me the confident I need for my e-store. LO do have lots of cool features though maybe just not for me at this time.
The app used to work well some time ago but now it does not work in any way. Not one single recording. No answer so far from the support. We will now use another app. What a shame!
Yikes - that’s not the experience we want you or any of our users to have. We apologize for the inconvenience. Our team would love to look into this issue for you to get it resolved.
Over the last week or so, we’ve attempted several times to contact you to get the ball rolling on resolving your issues but haven’t yet been able to connect. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we apologize for this experience. Once these issues are resolved, we hope you’ll give Lucky Orange another try. We would be happy to reset your free trial for you at any point. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange
Interface looks good, but its so annoying when there is a 50 second replay and when i wan to see the replay it only shows me 2/3/4 seconds and then it skips, this happens with almost every replay, im not going to pay 20 or 40 dollars a month for this for something thats not even working correctly. sorry.
Thank you for your feedback. This isn’t an experience we want any of our users to have. We can’t find a help ticket in our system regarding this issue, and we would like to investigate it further. I sent you an email shortly after seeing your review come through. Please respond to that email to get the ball rolling on resolving your issue.
I look forward to hearing from you soon,
Bradley from Lucky Orange.
App is buggy, only seems to record a handfull of sessions despite there being atleast 20 in 2 days I only ever saw 8 replays, all of them lasting only a couple seconds one even showed the session time being 1 min 45s but in reality only lasted a few seconds as well.
Thank you for your feedback. Our tracking code loads, asynchronously, after the essential elements of your page load, to avoid impacting site speed. However, this means that if a visitor bounces from a page before the tracking code is loaded, there won't be a Session Recording. The recordings for some of your sessions will appear shorter than the Session Duration because recordings only capture the time the visitor was actively engaging with your site. The Session Duration may be longer than the recording because it includes any inactive time the visitor was on your site before they bounced. For example, if a visitor clicks on your page once, and reads it, but doesn't scroll or engage in any other events, the session recording would stop and be shorter than the Session Duration in your Visitors table. If you have any further questions, our support team would be happy to help.
Regards - Bradley, Director of Client Services, Lucky Orange
Good idea! but the support customer is very slow. They said free 7 days but when I paid, they didn't plus 7 free days??? when I deleced app, I have to pay for it. Install again, pay again...stupid app.
I installed the app but when I click to see the live view, it's not working 8/10 times, only when I click next to it on the play button, but when I go in the list with recordings and press play nothing shows, only a text that says what the costumer was doing but you can't see anything recorded? Does nothing as promised. Or is this like some other apps that make you pay first to see how it works? dissapointed
fast response for help, now let's see if something will be fixed, even the ones that stayed several minutes are not playing on desktop, only on Phone it works good;
We are sorry to hear your first experience was not as planned. This is certainly not the experience we want you to have! Our team has reached out to assist and hoping to hear back from you soon. It looks like you may have received a lot of traffic that bounced very quickly and therefore the recordings do not have anything to play back. We would love to look at this further with you so please reach out to us by phone at +1-913-200-3927 or by email at support@luckyorange.com. Thanks again for giving Lucky Orange a chance and look forward to connecting soon.
Cheers - Bradley from Lucky Orange
After 30 days they tell me to choose a paid subscription and do not give 100 free views as they claim in the description
Thank you so much for taking the time to share your feedback with us. It seems there might be a little confusion regarding how the Free Trial and Free Plan operate. At Lucky Orange, we offer a 7-day free trial so you can explore our app and ensure it's a good fit for both of us. Once the trial period ends, you can choose to continue with us by going to the Plans and Billing Page and upgrade to the Free Plan or any paid option as well. We are more than happy to assist you in finding the Free plan so you can gain access your free 100 sessions right away. Just reply to the email we sent you, and we can take it from there.
Cheers – Kelsey from Lucky Orange