Recensioner (1 454)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 86 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
17 november 2024

I'm having trouble with the heat maps not actually showing on my Mac? but the videos are helpful. I wish I had more for the price I'm paying.

The Worlds of Cassandra Featherstone
USA
30 dagar användning av appen
Lucky Orange LLC svarade 18 november 2024

While we’re thrilled you’ve enjoyed watching session replays, let’s figure out what’s going on with your heatmaps. Unfortunately, we’ve been unable to locate any previous ...

2 mars 2024

Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.

Reveka Rose
Kanada
Mer än 7 år användning av appen
Lucky Orange LLC svarade 5 mars 2024

Thank you for your feedback. In researching your experience, we identified that your slow load experience was limited to filtering recordings in the Visitors section. If you ...

28 februari 2019

Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.

Seed Face & Body Care
USA
Ungefär 4 år användning av appen
Lucky Orange LLC svarade 28 februari 2019

Hey Seed Face & Body Care Team.
Thanks for taking the time to leave this feedback. We appreciate your concern and would love to assist here. We checked our system, and we do ...

27 februari 2024

Good tool for user sessions replay. I have two complains:
1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the ...

Elfbeads
USA
Nästan 3 år användning av appen
Lucky Orange LLC svarade 29 februari 2024

We appreciate your feedback. Shopify made changes in 2023 to how it tracks checkout that requires Lucky Orange users to uninstall and reinstall our app to gain access to ...

Redigerat 30 oktober 2016

I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website.

UPDATE:

Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.

Designs By Dees Hands 2
USA
Mer än 2 år användning av appen
10 november 2020

Stopped working, no reply from support. You used to be able to talk to the owner. All these companies are way too full of themselves. I am using programmers to make changes for a flat fee, don't get suckered into paying monthly fees for apps. It will be 10 years later and you will see all the money you wanted. Stop paying these vultures.

QuickDVDdelivery
USA
Nästan 2 år användning av appen
Lucky Orange LLC svarade 16 november 2020

Oh no! That’s not the experience we want you or any of our customers to have and would like to get in touch to make things right. Please accept our apologies for these issues ...

12 juni 2019

We've been using this app since our store was on WooCommerce. On Woo, it worked fine by allowing us to see our Conversion tunnels. However, it doesn't show Checkout or Successful purchases on Shopify no matter what URL pattern I put in. Checkout is one of the most important aspects of the customer funnel to monitor to see where customers are not converting. Hopefully this can be addressed so I ...

HEALTHandMED
USA
Mer än ett år användning av appen
Lucky Orange LLC svarade 13 juni 2019

Hey HEALTHandMED. Thank you for taking the time to leave this feedback. We absolutely understand your frustration and the importance of tracking the full user journey. At ...

19 januari 2024

I would hesitate to recommend this app. While I like the user interface, navigability, and key features, I do not like the search functionality, the heat map does not map properly as you scroll lower on the page, and most importantly, the price is extremely high for the low visitor limits.

Sleepology Mattress Shop
USA
Mer än ett år användning av appen
Lucky Orange LLC svarade 22 januari 2024

As a full suite of conversion rate optimization tools that scale with you in pricing as your business grows, Lucky Orange focuses on optimizing our pricing to strike a ...

5 mars 2022

I am disappointed, I have been using this application for 2 years now to watch the behavior of my visitors and update my sites accordingly. Since the new version, it's a disaster, the display of the time spent on the sessions has disappeared from the listings. The recordings are also bad.
- Some records detect additions to the cart that do not exist in the listing.
- You can't scroll on the ...

Gobler.fr
Frankrike
Mer än ett år användning av appen
Lucky Orange LLC svarade 14 mars 2022

The feedback you’ve shared is helpful and is allowing us to continue to refine the new version of Lucky Orange over time. We understand that the new app is a big change from ...

8 januari 2022

Ill give this app 3 stars because its very efficient but for some reason the app won't launch for me from my Shopify app screen and its so annoying

London Couture
USA
11 månader användning av appen
Lucky Orange LLC svarade 14 januari 2022

Thank you for your review. As I mentioned in my emails, sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange ...