รีวิว (1,365)

การให้คะแนนโดยรวม
4.7
จำนวนต่อระดับคะแนน
  • 86% ของการให้คะแนนคือ 5 ดาว
  • 6% ของการให้คะแนนคือ 4 ดาว
  • 2% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 5% ของการให้คะแนนคือ 1 ดาว
24 กรกฎาคม 2019

not working for me! Not like it very slow never recommended installing on the store... please try your own risk

Fashionivo
สหรัฐอเมริกา
18 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 31 กรกฎาคม 2019

Hey Fashionivo. We are sorry to hear you are having some trouble with your first experience on Lucky Orange and we would love to see what we can do to give you some additional time to test out our services. Experiencing a slow connection with the app is not a common experience and we would love to troubleshoot what may be causing this for you. Please email us directly at support@luckyorange.com so you can share some additional details about your experience and we will be able to assist right away.

29 เมษายน 2023

l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !

KDEZO
ฝรั่งเศส
18 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 1 พฤษภาคม 2023

We appreciate your feedback and apologize for your experience. Did you contact support@luckyorange.com? We haven’t been able to find any emails to our support desk from your email address. To get the ball rolling on resolving this issue, please respond to the email I sent to you shortly after you left this review. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

11 มกราคม 2017

I tried using this app by installing it on my store and it did not work. I emailed support and after 1 week they replied. I tried again to re-install the app and again it did not work.

I emailed support again it has been over a week and still waiting for their reply.Their support is not good at all. I can't imagine if I actually had an actual problem with their app and I needed their help. I would have to wait for them to reply a week later. I can't say if the app works or not since I did not get to use it but now I don't want to. I'll look for another similar app.

Outdoor Lifestyles
สหรัฐอเมริกา
17 วัน ในการใช้แอป
23 พฤษภาคม 2022

I used this app to review how my customers act when they are shopping on my website. It has a lot of useful information for me as a small business owner who just started!

Sleepy House Lion
แคนาดา
ประมาณ 16 ชั่วโมง ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 25 พฤษภาคม 2022

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and recommendation! We’re here if you need anything else.

Cheers - Justin from Lucky Orange

21 มกราคม 2021

The app didn’t work , I tried many times , but nothing . The live session is not available every time

Rivoluzione Digitale
ฝรั่งเศส
16 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 22 มกราคม 2021

Oh no! This isn’t what we want to hear. We want all of our customers to have an amazing experience with our app, and you are no exception. My team and I would like to connect with you to learn more about what you’re experiencing and make things right. We’ve already tried to contact you but haven’t heard back yet. Please reach out to us by phone at +1-913-735-9032 or by emailing support@luckyorange.com. We hope to hear from you soon.

Cheers - Bradley from Lucky Orange

1 พฤศจิกายน 2022

Just downloaded this app yesterday and what an amazing experience. Very user friendly. Highly recommend.

Elixir Shots
สหรัฐอเมริกา
ประมาณ 15 ชั่วโมง ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 4 พฤศจิกายน 2022

We always love to hear that using Lucky Orange has been an "amazing experience"! Thank you for your five-star review and recommendation. We're always here if you need anything!

Cheers - Bradley from Lucky Orange

4 ตุลาคม 2023

Pros:
- Exceptional customer service
- Most robust user behavior plug-in I have found for Shopify
- Includes Funnels for more in-depth tracking
- Safe with our data and customer data

Cons:
- Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections
- Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics

Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.

Seattle Caviar Co.
สหรัฐอเมริกา
13 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 16 ตุลาคม 2023

WOW! Thank you for such a comprehensive review! We appreciate your feedback and have already passed it along to our product development team to consider for future enhancements. Don't hesitate to reach out should you have any questions!

Cheers - Bradley from Lucky Orange

แก้ไขเมื่อ 5 เมษายน 2019

_______________________STAY AWAY_______________________
i canceled the next month subscription because they dont record a lot of connections then they canceled the current subscription that i already paid for.a lot of issues with this app.i don't recommend it

TV Services
โมร็อกโก
14 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 5 เมษายน 2019

-------------Update April 16---------
Hi Amine, Unfortunately despite multiple attempts we have not been able to reach you to help resolve this issue. We hope to have the opportunity to get in touch soon so please reach out to our support team at support@luckyorange.com or by giving us a call at +1-913-735-9032. Looking forward to having this resolved for you soon.
------------------------------
Hey TV Services Team.
Thanks for taking the time to leave this feedback. We apologize for any confusion regarding billing and for the frustrations that might have occurred. It sounds like there were some issues tracking on your site. We would love to have one of our developers take a look and get this figured out right away. We have already replied back to your email and will wait to hear back from you at your earliest convenience. Looking forward to connecting soon!

24 พฤษภาคม 2022

This is great app. Very useful, and provide crucial analytics and website visitor patterns so we can know how to adjust our website. Great idea!

Adore the Decor
สหรัฐอเมริกา
ประมาณ 13 ชั่วโมง ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 25 พฤษภาคม 2022

Thank you for taking the time to leave us a review! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks again for your review and don’t hesitate to reach out if you need anything!

Cheers - Jordan D from Lucky Orange

5 กรกฎาคม 2020

The app itself is kind of bad poor work, but after no more pay rate it will have to fly every 2-3 days... Not like

Densal
รัสเซีย
11 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 13 กรกฎาคม 2020

Please accept our apologies for your frustrations. Our team would like to better understand your experience and how we could improve it. We’ve tried to reach out several times to connect with you but haven’t been able to get in touch. Please send an email to support@luckyorange.com or call +1-913-735-9032. We want to make this right! I look forward to hearing from you soon.

Cheers - Bradley from Lucky Orange