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Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!
We appreciate your review and recommendation! Our team designed Lucky Orange to be easy to install and use for everyone, regardless of experience or background. You shouldn't need to be a "geek" to optimize your Shopify store! We love that you've found Lucky Orange to be so user-friendly and intuitive, and that your visitors' behavior has provided actionable insights for improving your Shopify store. Thanks for the shout-out to our support team—we love supporting our users, both now and in the future! Thanks again, and don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.
We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to see how they truly engage with your Shopify store. As you experienced, you can quickly spot those pain points and implement fixes before they impact conversions. We love that we've earned the title of a "must-have for businesses," especially for those who want to boost conversions and enhance their customer experience. Thanks for sharing the Lucky Orange love; our team is here to support you if you need anything!
Cheers - Justin from Lucky Orange
Great experience. Plan to continue with service.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything!
Cheers - Jordan from Lucky Orange
I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get.
I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW!
Btw, it also has a live chat functionality!
Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
The easiest install I've ever had with an app - instantly worked, instant feedback and didn't do anything bad to my site or create any lag. The information provided in the dashboard is easy. Everything is very intuitive and I love the AI question ability for analyzing site data.
We like things easy, especially when it comes to installing and using Lucky Orange! It's great to hear that you've had such a positive experience. Our dashboard and Discovery features are excellent for getting the information you need to make data-driven changes to your website. Nothing feels better than finding ways to enhance your customer experience. Thanks for sharing the Lucky Orange love, and we’re always here if you need anything!
Cheers - Justin from Lucky Orange
The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.
This isn’t the experience we want any of our users to have. Unfortunately, our onboarding expert encountered a technical issue that prevented them from joining your call, and they have been trying to reschedule with you over the past few days. We apologize for the inconvenience and understand your frustration.
Regarding your recording issues, our team is eager to investigate and find a resolution if necessary. Since this hasn't been reported by other merchants, please respond to my last email with more details so we can start looking into your issue and assist you promptly. We can also reschedule your onboarding call, and I will personally ensure that you are taken care of. We hope you will give us a chance to make things right.
Best Regards - Kelsey from Lucky Orange
So far so good. Found this app during search. I am super pleased with the look, functionality and information provided. Super user friendly and super informative. The info recieved is eye opening and helping us fine tune our Ecomm site
Those are words we love to hear! Nothing feels better than finding ways to make your customer experience better than ever. When you have a front-row seat to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we're so glad you found us through search. We’re always here if you need anything!
Cheers - Justin from Lucky Orange
Other than the heatmaps, which was what I was looking for, I found the recorded session of the customer's journey throughout the site very insightful. Also, there are features such as pop-up announcements and surveys which are very neat additions and you won't have to juggle around multiple apps.
The interface is very intuitive and easy to use. I love their camouflage nick name of the visitors. Definitely recommend this app to those who are looking for functions like heatmap plus many more.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any assistance. Happy tracking!
Cheers - Jordan from Lucky Orange
I love the features of this app. It gives me a richer understanding the user experience that I can't get looking at my Google Ads data. And the customer service is AMAZING!
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Emilia from Lucky Orange