รีวิว (1,456)

การให้คะแนนโดยรวม
4.7
จำนวนต่อระดับคะแนน
  • 86% ของการให้คะแนนคือ 5 ดาว
  • 6% ของการให้คะแนนคือ 4 ดาว
  • 2% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 5% ของการให้คะแนนคือ 1 ดาว
22 กรกฎาคม 2019

This app doesnt seem to be to accurate with the recordings. Some that play dont seem to be doing whats appeared above

Premium Trendz
ออสเตรเลีย
ประมาณ 1 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 31 กรกฎาคม 2019

Hey Premium Trendz. Thank you for the feedback. We are sorry to hear you are having some trouble with your Lucky Orange recordings. We have tried to reach out to you directly ...

แก้ไขเมื่อ 1 มีนาคม 2016

As others have said reports are unreliable/ Data doesn't match google analytics, FB analytics or Shopify. Other review must be paid for.... look through the pages....

Edit: Customer support contacted me today asking me if there was anything they could do. I'm working with them to fix the above issues and will edit my review according to what happens.

Icecannon1234
สหราชอาณาจักร
ประมาณ 1 เดือน ในการใช้แอป
1 กันยายน 2023

Not sure what's happening with Lucky Orange but they stopped responding from the support line, the support feature doesn't work, and we've had countless issues with recording not loading or showing. Since the beginning the recording / replay feature has been spotty, but we lived with it. Switching to a new app.

DMSO
สหรัฐอเมริกา
23 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 5 กันยายน 2023

Thanks for the feedback, and we apologize for the issues you’ve experienced. I looked into your help tickets, and you were last communicating with our support team on Aug. 31 ...

5 กันยายน 2017

Hi, this is an awesome site, but the heatmaps dont work properly, and the live recording is a bit buggy.
I also test my site frequently, so it would be nice if it omitted my own browsing data, as it skews the results.
Add a feature to exclude activity from certain IP, an ill upgrade to 5*

Mybabyprops
แคนาดา
12 วัน ในการใช้แอป
17 สิงหาคม 2023

I've been using the app for a week. App is user-friendly and straightforward. However, the price is excessively high and doesn't make sense for effective sites. I believe the company sets its pricing based solely on the ambitions of individual sites it is not recommend as losing time

Aiqino
สหรัฐอาหรับเอมิเรตส์
8 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 21 สิงหาคม 2023

Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan ...

แก้ไขเมื่อ 17 เมษายน 2020

I installed the app but when I click to see the live view, it's not working 8/10 times, only when I click next to it on the play button, but when I go in the list with recordings and press play nothing shows, only a text that says what the costumer was doing but you can't see anything recorded? Does nothing as promised. Or is this like some other apps that make you pay first to see how it works? ...

Nicalivery
นิการากัว
7 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 17 เมษายน 2020

We are sorry to hear your first experience was not as planned. This is certainly not the experience we want you to have! Our team has reached out to assist and hoping to hear ...

22 มกราคม 2017

I used Zendesk before I try out 7 days free trial on LO. It did not work on my computer on poll & chat. Email few times with customer support though he was helpful but still did not resolve the issues. Overall experience is that I will stick with Zendesk. Just the level of prompt chat support service from Zendesk and the app and easy to cruise through issues without having to wait for days give ...

Executive Leather 2
ออสเตรเลีย
5 วัน ในการใช้แอป
6 สิงหาคม 2023

Interface looks good, but its so annoying when there is a 50 second replay and when i wan to see the replay it only shows me 2/3/4 seconds and then it skips, this happens with almost every replay, im not going to pay 20 or 40 dollars a month for this for something thats not even working correctly. sorry.

The SipSavor
เนเธอร์แลนด์
3 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 7 สิงหาคม 2023

Thank you for your feedback. This isn’t an experience we want any of our users to have. We can’t find a help ticket in our system regarding this issue, and we would like to ...

แก้ไขเมื่อ 18 กุมภาพันธ์ 2023

App is buggy, only seems to record a handfull of sessions despite there being atleast 20 in 2 days I only ever saw 8 replays, all of them lasting only a couple seconds one even showed the session time being 1 min 45s but in reality only lasted a few seconds as well.

Electes
ลิทัวเนีย
1 วัน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 20 กุมภาพันธ์ 2023

Thank you for your feedback. Our tracking code loads, asynchronously, after the essential elements of your page load, to avoid impacting site speed. However, this means that ...