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I'm a beginner. The app looks great. Installation was easy. Bradley from the customer support team was a big help.
We appreciate your review! Lucky Orange was designed from the beginning to be useful for anyone regardless of experience or education. Even as a beginner, there's so much insight you can gain! Let me know what you think of our new Discovery feature; I think you're going to love it. Thanks again for your review, and we're just an email away if you need anything!
Cheers - Bradley from Lucky Orange
Have been using for a few months. It's a great app to use to track customers' shopping behaviors and identify places to improve on my website. Plus excellent customer support team that answers my question and concerns very promptly. Still learning how to use more of the features that can potentially help me save big bucks!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team.
Cheers - Emilia from Lucky Orange
Lucky Orange is proving super helpful with our website as we work on improving our conversion rate. Seeing where customers interact with the site and which elements do and don't work in invaluable.
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Lucky Orange for Shopify is a game-changer for online business analytics. Its user-friendly interface seamlessly integrates with Shopify, offering a comprehensive suite of tools that elevates customer interaction and site optimization. The real-time analytics and heatmaps are incredibly insightful, providing a clear understanding of customer behavior and engagement. I especially appreciate the session recording feature, which allows me to see exactly how customers navigate my site. Special Thanks to Jordan for your help and Tips
“Game-changing” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!
Cheers - Jordan from Lucky Orange
Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
So far I have been blown away by the advantages of seeing the data provided on the heatmaps and the user page usages; answers so many questions I didn't know I had.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!
Cheers - Emilia from Lucky Orange
Have recently moved from Classic version to their new version, and absolutely love the insights and interface. Powerful tool, must have for all E-Comm businesses.
We appreciate your review and recommendation! ! It's fantastic to hear that you find Lucky Orange valuable for monitoring real-time data and customer interactions. Visitor behavior makes all of the difference! Thanks again for your review and recommendation, and please don't hesitate to reach out if you need any assistance.
Cheers - Emilia from Lucky Orange
Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.
Thank you for your feedback. In researching your experience, we identified that your slow load experience was limited to filtering recordings in the Visitors section. If you have a larger number of session recordings or a longer date range such as 60 days, filtering can take up to 10-15 seconds, which may initially appear to be slow. Regarding the cart value, this is a known issue on Shopify’s end that we have previously reported to their team. This issue prevents visitors using an iPhone from showing a cart value, and we will provide an update when one is available from Shopify. Regarding your comment on pricing, we would be happy to talk to you and find a plan that meets your needs. To get the conversation started, simply reply to my last email. I look forward to hearing from you soon!
Best Regards - Kelsey from Lucky Orange
Jordan was excellent in guiding me through Lucky Orange features. We are confident they can help us improve our sales and overall website experience.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our onboarding and technology. Thanks for this five-star review, and happy tracking!
Cheers - Jordan from Lucky Orange
It's a really cool app. It makes it easier for me to have an overview over my customers, see where they leave my website and improve it accordingly.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for sharing the Lucky Orange love! We’re here if you need anything else.
Cheers - Emilia from Lucky Orange