Lucky Orange Heatmaps & Replay , 1,151 รีวิว

การให้คะแนนโดยรวม
4.7
จำนวนต่อระดับคะแนน
  • 85% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 2% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 5% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 26 มีนาคม 2021

This app is the best solution if you are starting to sell. You can see your new customer behavior which is the major thing for good conversion. I had a long conversation with Bradley and he was a great support in the time where I had some dilemma during the work with the app. 10 of 10 for app and support.

Napping pack
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 26 มีนาคม 2021

I'm glad we were able to talk and resolve the issue you were having. If you ever need any additional assistance, please don't hesitate to reply to my last email to you. You can also text or call us at +1-913-200-3927.

Cheers - Bradley from Lucky Orange

29 มีนาคม 2020

I installed Lucky Orange after reading a great review about it. The app and the support team are incredible. It really helped me to have this installed when I launched, as I was able to see how people were navigating my site, where they were leaving, hotspots, possible confusion points, areas of interest and other great details such as what size they selected, but maybe then didn't put into their cart (where abandoned cart data would pick this up). It was really insightful and provided me with a ton of great knowledge on how to improve my website.
Thanks for making such a fantastic app!

Noble Kind
ออสเตรเลีย
7 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 30 มีนาคม 2020

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!

Cheers - Bradley from Lucky Orange

9 กุมภาพันธ์ 2021

Really great customer support and I find the app to be very useful. You can basically see what your customers are doing on your website and gives you a clear idea where exactly you still need to work. There is also a live chat included and other cool features. Highly recommended! :)

CutestPodz
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 10 กุมภาพันธ์ 2021

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for such a glowing review and recommendation! We’ve passed it along to our support and development teams to share the love. We’re always here should you need anything!

Cheers - Jordan from Lucky Orange

3 พฤษภาคม 2019

Great app, love the functionalities + Customer service is reactive and helpful ! Worth the price ! Recommend

Lucky7Gadgets
แคนาดา
7 เดือน ในการใช้แอป
9 กรกฎาคม 2020

Application that helps me analyze the behavior of Internet users and correct the ergonomics of the website

Malindo
ฝรั่งเศส
7 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 9 กรกฎาคม 2020

Love to see how this insight from Lucky Orange helped you make it easier for your visitors and grow your business. Accessing what your clients do on your website is so rewarding! We appreciate your review and happy tracking!

Cheers - Jordan from Lucky Orange

แก้ไขเมื่อ 31 มกราคม 2018

UPDATE: Customer support reached out to me and refunded me from the charge that was made in error. I was impressed with their response. I'm giving them another chance and the app is working well on my site now.

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I had the app on my site and had problems with it. so I had to delete the app and reinstall it. Got charged more than once and never got a refund. Just tried adding it to my new site and it didn't work. Just deleted it. Not going to reinstall it again or I'll probably get charged again.

Product Hangar
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
21 มิถุนายน 2016

Excellent tool to help understand how shoppers are using your site. It also helped me find a few issues with the design layout on mobile.

Donaldsonfilters
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
28 เมษายน 2023

The app. features are great; the interface is straightforward, and the FREE version is unreal.

The cherry on top is the onboarding call with Jordan; he is very knowledgeable. He presented the app functionality on my account (which is fantastic) and answered all my questions with a big smile. (Yes, it was a video call)

Overall well done, Lucky Orange; you made an excellent product and have a fantastic team showing it to the world; I am lucky to have all of that for FREE.

Thank you, Lucky Orange, and Thank you, Jordan!

HikmaHome
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 1 พฤษภาคม 2023

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!

Cheers - Jordan from Lucky Orange

28 เมษายน 2016

What an amazing app. I found so many little problems I didn't know I had. I highly recommend this app.

Neverlift Apperal
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
3 สิงหาคม 2022

Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales

Yusu Skincare
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
Lucky Orange LLC ตอบแล้ว 4 สิงหาคม 2022

Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We have tried to get in contact with you and would like to connect to learn more about this issue. At your earliest convenience, please send an email to support@luckyorange.com.

I look forward to hearing from you soon.

Regards - Bradley, Director of Client Services, Lucky Orange