รีวิว (1,309)
จำกัดการแสดงผล
-
ตามคะแนน
Amazing app! Super responsive support! Bradley was very helpful in resolving an install issue that ended up being something that I had messed up on my end. Great team!
Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.
Hey Seed Face & Body Care Team.
Thanks for taking the time to leave this feedback. We appreciate your concern and would love to assist here. We checked our system, and we do see responses sent out on Jan 30th and another email sent out today, shortly after your help tickets were submitted. Perhaps our responses were blocked or flagged by your email system, and therefore are not making it through to you. Is there a good phone number we can reach you at to help resolve this right away? You can email it to us directly at: support@luckyorange.com if you do not wish to share it here. Looking forward to connecting!
Really enjoying Lucky Orange. Being able to see where our customers are hitting blockers in their path to conversion is great. Really helps us understand how our customers use the site and how we can improve it.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this five-star review, and we’re here should you need anything else!
Cheers - Jordan from Lucky Orange
Such a handy app, you can easily monitor your visitor's behaviours. You even can filter per action and view back recordings! Also the heat maps give a lot of insight about how visitors browse your website. Also the support is very reactive and helpful. Top service!
Thank you for your review and such kind words! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review!
Cheers - Kelsey from Lucky Orange
This app is really interesting. It allows you to see what your customers do through either a recording or real time. You can see if they are moving on due to something not working right or if they were expecting something in particular. Still learning how to fully use this app. There's also a live chat feature and a click heatmap.
These are words we love to hear! Being able to understand your customers and what they do on your website is extremely helpful in growing your business. Appreciate the 5-star review - we love to hear when our customers are having an exceptional experience with Lucky Orange! Please let me know if there’s anything else I can do for you.
Cheers - Justin from Lucky Orange
Great App! It has helped us a lot to understand what is happening in our new website. Thank you Guys!
We’re glad you’ve been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see how this insight from Lucky Orange has helped you grow your business. Thank you for this glowing review, and happy tracking!
Cheers - Kelsey from Lucky Orange
App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.
Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Justin from Lucky Orange
Had some problems, but customer service is great and they helped me out very quickly. Thank you ..........
Thank you for your feedback. After communicating with you, I’m glad that we have now solved the issue. Having two accounts by mistake is what prevented you from logging into and using Lucky Orange successfully. Now that we’ve removed the duplicate account, you’re good to go. If you need anything else, let me know.
Cheers - Bradley from Lucky Orange
I am very happy to use this app. It gives you an advantage to optimize store for better conversions. It is totally worth it. I really recommend to every shopify store.
We’re glad you’ve been able to use our insights into visitor behavior to increase conversions. Love to see how this insight from Lucky Orange helped you grow your business. We appreciate your recommendation and happy tracking!
Cheers - Kelsey from Lucky Orange
I really like this app. It has a free version which is best for small stores that have just started selling. This allows us to understand how visitors are accessing your store and also allows us to create quick survey to gather valuable feedback.
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Jordan D. from Lucky Orange