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I really like this app, show you exactly what is your customer doing and help you to figure out what to improve in your shop. It is a MUST if you want to improve your shop. Highly recommended!
Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything! Thank you for your review and recommendation!
Cheers - Justin from Lucky Orange
i think the heat map is over rated, it shows what customers are doing on the site and you would already guess most of the stuff, but doesnt show the important stuff like when they imput information so you can see if there are errors on the funnels or the cart, only shows scrolling nothing more
Thank you for your review, and we’re sorry that you weren’t able to get as much from our heatmaps as you would like. Our team reached out to you to learn more about how you’d like to use heatmaps and offer some tips and tricks to help you achieve your goals, but we haven’t heard back from you yet.
You mentioned you can’t see when a visitor inputs information. That’s a default setting in Lucky Orange because in most cases, that information isn’t necessary to help you find ways to optimize your site.
By default, Lucky Orange keeps visitor keystroke data anonymous in session recordings by replacing characters with asterisks. However, you can opt out of keystroke blocking and capture keystrokes in non-sensitive fields. Here’s a guide (https://help.luckyorange.com/article/90-how-do-i-capture-keystrokes-in-non-sensitive-fields) or we can discuss it with you further as well. You can’t override this security measure in sensitive fields.
Again, we would love to get in touch with you. You can reply to our previous email, reach us by phone at +1-913-735-9032, or email us at support@luckyorange.com. We want to make sure that you can use Lucky Orange successfully now and in the future. Hope to hear from you soon!
Cheers - Bradley from Lucky Orange
Heard about this app from a friend. Its super useful. Youre able to see where people are looking at your site and should be able to determine what works and what doesnt based on where people leave from your website. Then you improve on that area.
We love to hear that getting a front seat to your customers’ online interactions has been able to help you grow your website. We’re always here if you need anything from our team! Thanks for this five-star review! (And thank you to your friend for recommending our app to you!)
Cheers - Justin from Lucky Orange
Need some more time to test, but so far so good. I have a problem with checkouts on my site, I have 73 checkouts in the last 2 days and just 1 sale... hopefully this app will give me the answer
Getting a front row seat to watch how customers engage with your store is invaluable to finding ways to improve your customer experience and conversions. As you continue to explore Lucky Orange, let us know if you have any more questions! Happy tracking!
Cheers - Jordan from Lucky Orange
Today is the first day of this app usage, so far i want to thanks the team from core of my heart for this world-class invention and i am 100% confident i will kill my high cart abandoned rate with the help of this app, must try for all Shopify sellers
Cart abandonment is definitely a problem for many e-commerce sites and a challenge Lucky Orange can definitely help you mitigate. We would love to hear back from you once you start to see the real ROI from installing Lucky Orange!
Cheers- Jordan from Lucky Orange
Great early experience with the app - Justin walked me through all the features to get started and even extended my trial so I could see for myself how valuable Lucky Orange can be!
Thank you so much for the five-star review! Using our features to understand visitor behavior on your site can significantly impact your conversion rate. Please don't hesitate to reach out if there's anything else we can help you out with!
Cheers - Bradley from Lucky Orange
Have been using Lucky Orange for two monthes now, great app! Keeps all data neat and gives great insight!
For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
Super easy to install! It's super cool also how u can see when visitors come and leave your website and how they navigate. I highly recommend the app, especially if your looking to improve conversion
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitor and evaluate your paid advertising is invaluable. We love that we’ve been able to impress you with an easy installation and insight. As our co-founders believed, you shouldn’t have to have a PhD in Analytics or an enterprise budget to improve your website! Thank you for this five-star review and recommendation. We’re here if you need anything else!
Cheers - Jordan from Lucky Orange
Great app, super clear and useful. Great communication with their customer service. I would definitely recommend it.
We're thrilled to hear that you found our app clear and useful. Thank you for your review and recommendation! Our customer service team is always here to assist you.
Cheers - Emilia from Lucky Orange
This is the greatest app on the planet, must have if you want a real insight into customer behavior on your site.