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This app has to be "THE" most frustrating thing to watch in action. Your tortured watching your customers come and go WITHOUT buying anything! It offers NO solution to WHY and HOW to correct anything on your site. 3 stars because its useful spying on yourself. But thats ALL it is. A spy tool. This is neither an negative or positive review. Just my experience so far.
This app is very very handy when you want to look at the recordings. Most of the time it is pretty accurate. A few things I don't like about it is that there is no mobile application that I know of and it is super buggy on my phone to use from shopify. Also, I have noticed that it is less accurate than the live view option in spotify, sometimes is says that there are no ppl even though there is ...
I have to use my PC to be able to view the dashboard. I can’t see it on my iPhone or iPad. I especially should be able to see it on my iPad since I see the desktop sites of most websites.
Oh no! We are sorry for the inconvenience and frustrations you’re experiencing with our app. My team and I would like to connect with you to learn more about what you’re ...
The app is a good tool to see a lot of small problems inside your shop BUT - It's good when it's working!
The app is not working well yet.
To many times the app is just stop tracking my customers and it's very frustration.
App has some bugs to fix. no good customer support. Doesn't have much willingness to fulfill or fix issues customer has.
i think the heat map is over rated, it shows what customers are doing on the site and you would already guess most of the stuff, but doesnt show the important stuff like when they imput information so you can see if there are errors on the funnels or the cart, only shows scrolling nothing more
Thank you for your review, and we’re sorry that you weren’t able to get as much from our heatmaps as you would like. Our team reached out to you to learn more about how you’d ...
App shows many bugs. Support only reacts seriously when you write a bad review. When you delete it after all, the support get again bad. Can't see all the video's properly.
We understand your frustration and apologize for your experience. As I mentioned in our emails, our development team is working through your issue. I will continue to keep ...
Very nice APP it has helped us improve our customers experience. We have uninstalled it as we found it to be a drag on our store speed. Also you need to be careful as BOTS will eat up your page allowance if you do any advertising. Mix bag review, still this APP can be very helpful. Updates, thank-you for your reply going to reinstall!
Thank you for your review. Bot traffic is a frustrating issue for any website. Lucky Orange can help you identify bot traffic so you can avoid wasting money on ads that won’t ...
I have been using the app for the two week trial period and I am not overly impressed. The recordings are very choppy. Also not very user friendly in my opinion. I do like that it is showing my visitors, but sometimes I am not sure if they are organic visits or what because the are often not even long enough to trigger a recording. I will try for another two weeks and see if I can figure it out.
Thanks for your feedback. We’re glad that you’ve been able to see what people are doing on your website, and we’d like to offer you a personalized walk-through tour of our ...
The Developer is responsive to questions which has been very helpful. And, I was able to pin-point some items that needed to be changed in my shop in order to make it more user-friendly.
However, the site isn't able to capture all of the visits as is explained in the FAQs.
I would recommend it to anyone starting out.