评论 (1,454)

整体评分
4.7
每个评分等级的数量
  • 86% 的评分是 5 星
  • 6% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2022年8月3日

Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales

Yusu Skincare
美国
7个月 人在使用应用
Lucky Orange LLC已回复 2022年8月4日

Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, ...

2020年11月6日

This application provides a good service, but their persistence in not fixing the following problems: makes it a weak application:
1-Weak UI design.
2- Poor code and heavy on the website and it does make the website speed so slow.
3-The idea of statistics is nice, but it is limited and inaccurate.
4- Technical support is very, very slow in responding to any requests or trying to solve any problem ...

WelaSouq
沙特阿拉伯
5个月 人在使用应用
Lucky Orange LLC已回复 2020年11月6日

We are glad to hear you find our service valuable and absolutely want to be sure we continue to meet your expectations. Since we have been unable to get ahold of you via ...

2022年1月7日

Had the app before we used Shopify and it was great. But on Shopify the app does not install correctly. Support is very slow and not really helpful. They advised to just login outside Shopify but the app didn't even install the tracking code. I could say all the great features of lucky orange, but if you're looking for a Shopify app that just works or has great support when it doesn't, keep ...

TSRE | Tampa School of Real Estate
美国
4个月 人在使用应用
Lucky Orange LLC已回复 2022年1月14日

We appreciate your feedback and apologize for your experience. Looking in our help ticketing system, I can see that our team was able to respond to your help tickets within ...

2018年11月4日

Bad experience with the app.

1) Did no warning on the app's trial expiry and was logged out of the dashboard
2) Prices are not transparent. Asked to subscribe with the 20/month plan on the "logged out dashboard" when instead of offering the 10/month plan.

Hope that you guys can be transparent with your pricing. While i understand that a revenue boost with such a trick adds to the bottom line, ...

Kayvar - Your Korean Beauty Shopping Mall
新加坡
4个月 人在使用应用
2016年4月23日

Doesn't function and emailing support gets no answer.

Egg N Chips Clothing
英国
4个月 人在使用应用
2024年2月22日

Heatmap doesnt work with products that have variants. Disappointing.

myvial
德国
4个月 人在使用应用
Lucky Orange LLC已回复 2024年2月23日

Thank you for your feedback. It sounds like you’re wanting to use heatmaps to evaluate variants of an active A/B test. If so, you can open a heatmap for one variant in a ...

2019年12月29日

Slowing down our site. After checking out PageSpeed Insights from Google, it shows that our top 3rd party app that is slowing down our site is Lucky Orange - 1,003 ms of a delay. They claim the app doesn't slow down your customer's experience, but this fact by Google says otherwise.

The Banger Store
美国
3个月 人在使用应用
Lucky Orange LLC已回复 2019年12月30日

We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology making ...

2019年5月16日

Seems like support on this plugin has gone down significantly.

Implementing it, while it should automatically place the code, doesn't and now when opening the app tab after it may me pay $10 shows up as blank -_-

Used to be one of my favorite plugins.

Warehouse Markdown
美国
3个月 人在使用应用
Lucky Orange LLC已回复 2019年5月16日

****Update*** We have not had a chance to connect with the merchant after multiple attempts in reaching out.

Hey! Thank you for the feedback. We have reviewed your account ...

2022年5月11日

Useless - don't waste your time with this. I have had a fair few problems and the support team never replies to emails, messages, or tweets I've sent them. Maybe they will reply to this!

The Active Kollection
英国
2个月 人在使用应用
Lucky Orange LLC已回复 2022年5月16日

We take pride in our technology and customer support, and you are no exception. As I mentioned in my emails to you regarding this issue, our team is working hard on a ...

2023年1月28日

Hi,

Faced problems installing it.
When installed this does not work well. Heatmap does not show up.

Waiting now for 10 days after my third ticket asking for support. Their answer is as follow:

Ceri replied Jan 18, 2:31pm
Hi there,

This is C***, developer at Lucky Orange.

I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed ...

islamitischekleding.nl
荷兰
大约2个月 人在使用应用
Lucky Orange LLC已回复 2023年1月30日

Thank you for your feedback. We apologize for the time it’s taking to resolve this issue. I’m glad you and I were able to connect and I’ll continue to provide you with ...