评论 (1,390)

整体评分
4.7
每个评分等级的数量
  • 86% 的评分是 5 星
  • 6% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2024年2月18日

Doesen't even let you register after installation, just giving error "can not use this email".. waste of time and energy!!

S+P Hungary
斯洛伐克
4分钟 人在使用应用
Lucky Orange LLC已回复 2024年2月19日

Over the weekend our system encountered an error that prevented merchants from creating a Lucky Orange account. The issue was resolved quickly, and you should have received an email from our team with instructions to complete the account creation process. We apologize for any inconvenience this may have caused. We take pride in our stellar 4.7-star rating from 1,000+ reviewers, and errors like we encountered this weekend are rare.

I would be more than happy to assist you in setting up your account. Please reply to my last email to set up a time to connect. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

编辑时间:2015年12月8日

Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.

Long version: I don't know where to start, so I will run through the top menu bar.

Dashboard - awesome. Tremendous overview of site activity, over time and in real time.

Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.

Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.

Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.

Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!

Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.

UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!

Form Analytics - have not used yet.

Support is quick and helpful so you can get the most out of the app.

Standout
美国
5年多 人在使用应用
2021年9月15日

This is what I use for checking my site traffic. In fact, I have it on 4 different websites. It works flawlessly and allows me to see a recording of each visit, which is priceless. Another great feature is the heatmaps which shows the areas where visitors click the most and even how far down your pages they scroll. Amazing app and highly recommended!

Divani Chocolatier
美国
5年多 人在使用应用
Lucky Orange LLC已回复 2021年9月16日

Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Jordan from Lucky Orange

编辑时间:2020年6月29日

Excellent app and great customer service. Daily reports have made it much easier for us to monitor our traffic and conversions and understand our customers' behavior on our site. Well done!

GLO Science
美国
5年多 人在使用应用
Lucky Orange LLC已回复 2020年6月30日

Thanks so much for your review! We’re happy you were able to get a front row experience to see how your customers use your website to drive those fine-toothed optimizations. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.

Cheers - Kelsey from Lucky Orange

2023年11月13日

Excellent, esp customer support!

Studio by TCS
英国
5年多 人在使用应用
Lucky Orange LLC已回复 2023年11月17日

Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.

Cheers - Emilia from Lucky Orange

2024年1月14日

great app!

Category 5 Candy and Sweets
美国
1天 人在使用应用
Lucky Orange LLC已回复 2024年1月16日

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

2023年6月7日

Our team loves the simple user-friendly interface, they've made it very easy to understand customer behavior with the recordings, heatmaps, and custom tags.

Mayana Genevière
加拿大
大约5年 人在使用应用
Lucky Orange LLC已回复 2023年6月9日

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for taking the time to leave us a review! Please let us know if you need anything!

Cheers - Emilia from Lucky Orange

2020年10月14日

Love the app very helpful for our business. Never had issues it works very good and we highly recommend it.

DSF Antique Jewelry
美国
接近5年 人在使用应用
Lucky Orange LLC已回复 2020年10月14日

Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

2019年11月26日

Amazing app and worth every $ imagine you can see LIVE your user browsing your store and monitor every action they do .... this will help a lot to adjust and do changes on your website and evaluate the user experience LIVE or RECORDED ....

Recorded means you can check all video recordings for all userss from any place on earth who visited your store and you can even search and sort videos from each country or by time they spend online.

Last but not least ..... even yyou can see if the customer has viewed a product or add to cart or even purchase .... wow we love this app.

We use this app on a multiple stores and it iss a MUST for startups or even advanced Shopify stores ...

But be careful it is so addictive more than any other app .... you wake up to check the customer's behavior and sleep while monitoring them .... so addictive ... in a good way of course ...

i wish there is 7 starts so we can rate at more ...

RedooTattoo
加拿大
接近5年 人在使用应用
Lucky Orange LLC已回复 2019年12月2日

Understanding how your visitors interact with your website by getting a front row seat to their behaviors allows you to make the most informed decisions for your business. Excited to hear the success you are having with Lucky Orange and we appreciate the 7 star review :).

Cheers- Jordan from Lucky Orange

2020年3月17日

We used this app to gain insights into where we can improve our site and better engage our customers. Their customer support has been great, their product is phenomenal, and we plan on being LuckyOrange customers for a long time. Can't say enough good things about this app!

Big Sky Rent
美国
4年多 人在使用应用
Lucky Orange LLC已回复 2020年3月18日

Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Bradley from Lucky Orange