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Still figuring out how to use the app - but excellent customer service.
Really like the product, but as a new business the free tier runs out very quickly and paying for the next tier is a little to much just now. Once I'm more profitable I'll be happy to pay for a broader service.
Thank you for your review and feedback. Visitor behavior is powerful in growing a business as you discovered. We're here should you need anything!
Cheers - Emilia from Lucky Orange
I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Emilia from Lucky Orange
https://luca-chiara.myshopify.com
Overall easy to install, set up and use! I did find the information very helpful. Their customer service is good as I had a few questions and within a day they got back to me with the answers.
Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.
Thanks for leaving us a review!! Surveys and announcements are a great feature that can help you accomplish so many things on your website, whether it's showing a free shipping code if they add a product to their cart to gathering valuable feedback on the products they love. Love to hear that you've been enjoying Lucky Orange so much, and we can't wait to see how visitor behavior helps you grow your website and business. Thanks again for leaving us a review, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
Great App, heatmap really interesting in order to know where people click.
You can as well watch live your visitor and create custom events based on an action (ex: clicking a button)
And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange
=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.
==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.
I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.
I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success!
Cheers- Bradley from Lucky Orange
Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.
Thank you for taking the time to leave us a review! Understanding your website visitors' behavior is super important. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
It is extremely helpful to see how customers visit my site and understand where I can improve my Shopify store
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange