評價 (1,405)

整體評分
4.7
各級評分數量
  • 86% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2015年12月1日

I have contacted lucky orange multiple times, with 0 resolutions nor responses for well over 3 weeks now. I am extremely displeased after paying for my membership.

Store Xxi
美國
使用應用程式 8天
2019年12月29日

The app is not loading when clicked on

i have installed it and once i click on it, it comes to a blank screen

Flash.lens
英國
使用應用程式 7天
Lucky Orange LLC 已回覆 2020年1月16日

We are glad to have been able to resolve your issue. Please don't hesitate to reach out should you have any questions!

Cheers- Bradley from Lucky Orange

2017年6月16日

What a joke!!!

To be honest I think its feature is nice but the so called 'you CAN start it at 10USD' is super cheating message.

It is actually limited to Shopify Plus user. So for those which is not, you can have any Recording from A-Z. You just see something on the Thank You page.

This is very bad and so confusing message on their site even.

VERY BAD!!!!

Glimpx
香港特別行政區
使用應用程式 6天
2021年5月10日

TERRIBLE ! I have been trying to open the app from shopfy since i installed and i was only getting ¨Logging out. One moment... ¨ The only way to acces the app was by google at your web page, until it started telling me my password was wrong, and when i try to directly open it from shopify boom , Logging out. One moment... a waste of time and a waste of space !

INFLUENCE TURTLE
西班牙
使用應用程式 6天
Lucky Orange LLC 已回覆 2021年5月10日

This isn’t the experience we want any of our customers to have, and we understand your frustration. Our team wants to resolve this as soon as we can to get you back on tracking, and on the surface, it appears there could be an easy solution.

Based on your description, we believe that this issue may be caused by an adblocker, whether it’s standard on your browser or an added extension. Sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange through Shopify. To work around this issue, try disabling your adblocker for LuckyOrange.com. You can also try to sign in through a new Incognito window (Chrome), private window (FireFox) or InPrivate window (Edge).

We would still like to connect with you to make sure you’re able to use Lucky Orange from your Shopify dashboard. We sent you an email shortly after your review came through, so all you need to do is reply to that email. We can also connect through WhatsApp, Google Meets or Microsoft Teams if that’s more convenient.

We look forward to hearing from you soon.

Cheers - Bradley from Lucky Orange

2020年3月17日

This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.

RDKL-U
印度
使用應用程式 5天
Lucky Orange LLC 已回覆 2020年3月18日

I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at support@luckyorange.com or +1-913-735-9032. Let’s get this issue resolved!

Cheers - Bradley from Lucky Orange

2022年7月25日

Horrible, pas d'aide du service client, zéro réponse, fantomatique, l'installation du code est très mal expliqué, a tel point que je n'ai même pas pu l'ajouter En plus de ça le site n'est meme pas disponible en Français. Inutile. Dommage..

mrshelbystore
法國
使用應用程式 4天
Lucky Orange LLC 已回覆 2022年7月25日

We appreciate your feedback and apologize for your experience. I checked our help ticketing system, and we haven’t received a help ticket from the email associated with your Shopify account. As a result, we’ve been unable to connect your email address, name or website with a Lucky Orange account. At your earliest convenience, please send an email to support@luckyorange.com and reference your store name within that message. Our team is on standby to get to the bottom of your issue.

I look forward to connecting with you soon.

Regards - Bradley, Director of Client Services, Lucky Orange

編輯時間:2021年10月4日

I was happy when I found this app it filled some of my analytics needs but i am uninstalling after trying for a few days. I contacted them regarding the app flashing at the bottom of the visitor page. I sent them a movie of it they said they had no idea and suggested i refresh. Like c'mon if a person has got as far as running a store on shopify they probably understand browser refreshing. Of course i refreshed. duh. I restarted.
Also i told them the app was only showing 2/3 of my visitors and wasn't clocking any of my sales. they asked me for proof. Like i was lying about it. Pretty insulting and arrogant. at that point i decided I was not fighting them and I wouldn't be giving them any money either.

pophomefabric
加拿大
使用應用程式 4天
Lucky Orange LLC 已回覆 2021年10月5日

Thank you for your feedback. As I mentioned in my email, our developer wasn’t able to replicate your issue and wanted to rule out any other issues by asking you to refresh your page. I’m sorry you felt that we were insulting you in investigating your concern because that was absolutely not our intent. Please accept our apologies if it came across that way. We’d like to talk with you to get more information so we can investigate further the differences you’re seeing with visitor counts since that discrepancy isn’t something that should be happening.

I would still like to connect and have a conversation to make things right. We take pride in our customer service, and your case is no exception. I look forward to connecting with you soon.

Best Regards - Bradley, Director of Client Services at Lucky Orange

編輯時間:2021年9月27日

Waste of time app. couldn't even register an account. Provided images to customer support, no response. Can't recommend.

Kuckian
英國
使用應用程式 4天
Lucky Orange LLC 已回覆 2021年9月27日

Thank you for your feedback, and we’re sorry for the delay in our response. Your inquiry came in over the weekend outside of our available support hours. Our support hours are 9 a.m. to 5 p.m. (CDT) Monday through Friday. Our team answered your email as quickly as possible, and we would still like to connect to better understand the errors you’ve experienced as well as get to the bottom of the issue. At your earliest convenience, please respond to my last email to schedule a time to hop on a quick screen share. We can also connect via WhatsApp, Microsoft Teams or Google Meets if that’s more convenient.

I look forward to hearing from you soon - Bradley from Lucky Orange

2021年9月16日

I installed it because I wanted to see the heat map. After the trial period passed, I was forced to choose a plan, and I chose the paid plan, but it gave me an error and was not accepted.
No other functions are available until you finish selecting a plan. I could not even inquire from the app.
I searched the web page and finally contacted them, only to receive a reply saying, "Please let me know your email address so I can check," and no more reply. It's a shame.

Download GoGo!
日本
使用應用程式 4天
Lucky Orange LLC 已回覆 2021年9月17日

Please accept our apologies for your experience. As I mentioned in my email, recent updates to the app may have caused your issue. To clarify, we initially asked for your email address so we could confirm we were troubleshooting the correct account you used to access Lucky Orange. Sometimes our customers have more than one email address tied to different accounts. Based on your feedback, our team is working hard on identifying what went wrong so that we can resolve this issue for you and others moving forward. We hope for the opportunity to get you set up and using Lucky Orange as expected soon.

Best regards - Bradley from Lucky Orange

2017年8月4日

CONSTANTLY CRASHES. HEAT MAPS DO NOT WORK AT ALL, trying out Hindsight instead

Gallery Of Jewelry
美國
使用應用程式 2天