Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

September 16, 2021

Buggy as hell, even to register an account I needed several tries. I couldn't get it to work, every time i should set it up again!?

Runenwald
Germany
13 minutes using the app
Lucky Orange LLC replied September 16, 2021

Thanks for your feedback, and we apologize for your experience. This certainly isn’t what we want any of our customers to experience. As I mentioned in my previous email, I would love to connect with you to get this issue resolved and learn more about the issue in general. Our team wants to hear more about the errors you’ve experienced to fix any isolated bugs that might have been missed during the testing process.

At your earliest convenience, please respond to my last email to schedule a time to hop on a quick screen share. We can also connect via WhatsApp, Microsoft Teams or Google Meets if that’s more convenient.

I look forward to speaking with you soon - Bradley from Lucky Orange

June 27, 2015

I've used many apps, but Lucky Orange is hands down the most useful one on the market. It provides you so much important information you otherwise would not have. 100% recommend to any shop owner.

Tantamount Apparel Co
Canada
June 9, 2015

A must have App for anyone looking get detailed analytics on customer behaviour on their store. Being able to view in real-time how visitors are interacting with your site is a super awesome feature within lucky orange!

Oakville Driving School
Canada
Edited September 19, 2015

If you haven't heard of Lucky Orange or used it before you have no idea what you are missing out on. Forget all the extra bells and whistles they give you (which are amazing) the core process here is watching video recordings of what exactly your customers did on your website.

What did the customer type? What pages did they go to? Where did they pause? Where did they get confused? Why is there an unknown bug on a certain page you never noticed before that is the sole reason people are not converting?

These questions are all answered and more.

Imagine the first time someone told you about "screen sharing" and that you can share your screen with someone, it was mind blowing.

Well install Lucky Orange, listen for the doorbell sound when your visitors come, watch them live on your website, or go into the recordings and watch ANY visitor and exactly what happened on your website.

I promise you to be mind blown again and get addicted to it.

It's bringing the "security camera" + seemingly impossible analytics to your online store.

Lucky Orange simply rocked the whole app industry with this one.

Any store that wants to survive should front the $10 for this app, the data is simply too important to not have, it's invaluable.

Pokecardstore
United States
February 13, 2016

Very useful for seeing how users use

Thepacktrack
United Kingdom
June 2, 2016

Oh man, the insight you gain from this app is crazy!

Hooksinker
Canada
February 22, 2017

Amazing tool for optimizing your site. See where customers are struggling to improve user flow!

Gamergy
Canada
April 15, 2017

I LOVE this app. It has been so helpful in finding out where are customers are coming from, and what pages they leave from. I love the live recordings and being able to initiate chat with customers. I'm hoping it will help with our first sale soon. I also really appreciate the daily email updates and seeing how my shop is performing day over day.

Batchshoes
Canada
March 15, 2017

Really great for finding out exactly what your visitors are doing on your website! Amazing information!

Vancitybox
Canada
March 22, 2017

Truly an amazing app that will provide you with very useful feedback, super interesting to know how your visitors interact with your website and also have the ability to even chat with them! If you need an app that will deep dive your store to help you grow, this is the way to go! Look no further! https://www.ihaveasecretadmirer.com

I Have A Secret Admirer
Canada