Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.

August 11, 2023

Have had for only 5 days but the app has already proved immensely useful. Simple to use, great onboarding process (Jordan is great), and seamless integration. Being able to see how customers are navigating our site is extremely powerful.

Wynwood Dog Food Co.
United States
6 months using the app
Lucky Orange LLC replied August 25, 2023

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Also, I'm so glad you enjoyed our free onboarding call! We offer this to all of our users to help you get started on the right foot. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Jordan from Lucky Orange

October 14, 2023

gostando demais do app,super indico pois ele te da uma visão geral do que os seus clientes estão fazendo dentro do site,muito top

Daynesan
Brazil
5 months using the app
Lucky Orange LLC replied October 16, 2023

Obrigado - Emilia from Lucky Orange

October 3, 2023

Lucky orange is a very handy tool and quite easy to use. The ability to see how people are using our website has been rather interesting. Keep up the great work guys!

Kookaburra Toys
Australia
2 months using the app
Lucky Orange LLC replied October 16, 2023

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

August 13, 2023

I've been using the Lucky Orange app on my Shopify store for a month now, and I must say it's been a game-changer. The level of insight it provides is unparalleled. The heatmaps allow me to see exactly where my customers are interacting the most on my website. This insight has empowered me to optimize my website layout and design, resulting in improved user experience and engagement.

The real-time session replay feature is simply amazing. Being able to watch how visitors navigate through my site, where they get stuck, and what actions they take has given me invaluable insights into user behavior. It's like having a front-row seat to understanding my customers' journey, which has led to strategic improvements that I wouldn't have been able to identify otherwise.

Installation and integration were seamless, and the user interface is intuitive and easy to navigate. The app's robust analytics and visualizations have truly helped me fine-tune my website to cater to my customers' needs better.

Overall, Lucky Orange has become an indispensable tool in my eCommerce toolkit. If you're serious about understanding your customers and making data-driven improvements to your Shopify store, I highly recommend giving this app a try. It's made a significant impact on my business, and I'm confident it will do the same for you.

Prima Donna Extensões
Portugal
30 days using the app
Lucky Orange LLC replied August 25, 2023

WOW! Thank you for taking the time to share the love with such an incredible review! We love when our users use phrases like "game-change" and "indispensable" to describe Lucky Orange. Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

June 6, 2023

Getting unique insights from Lucky Orange has really helped optimising our website for a smooth user experience. We are also very happy with the quick and helpful replies from their Customer Service. Definitely recommending this app!

THE DANISH GIRL INTERIOR
Germany
About 1 year using the app
Lucky Orange LLC replied June 9, 2023

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

August 21, 2023

Wow what an app! It gives you so much information it is untrue; complete with being able to offer a chat button on the site whenever you wish which defaults to a message box when you aren't available, which other apps often charge extra for. Well worth getting, and the support is amazing. Can't fault it.

Old Postcards
United Kingdom
About 2 months using the app
Lucky Orange LLC replied August 25, 2023

Thank you for your kind words! We love to impress our customers with our technology and support. Understanding and connecting with your visitors can make all the difference! Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Justin from Lucky Orange

August 11, 2023

Lucky orange offers a lot of tools designed to provide valuable insights into website performance and visitors behavior. Especial thanks to Jordan for his great assistance during our call. He took the time to guide us through each tool within the app, ensuring we fully understood how they work.

niLuu
United States
6 months using the app
Lucky Orange LLC replied August 25, 2023

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!

Cheers - Jordan from Lucky Orange

August 4, 2023

Oh, I just had to share my excitement about Lucky Orange Heatmaps & Replay! I recently started using it on my website, and I'm blown away by the insights it provides. The best part? The free plan! I mean, seriously, it's like having a secret weapon to improve my online store without breaking the bank.

With this app, I can watch actual recordings of how visitors navigate my site. It's fascinating to see what catches their attention and where they drop off during the purchase journey. And those heatmaps? They give me a visual representation of what's hot and what's not on my website. It's like having a direct line into my customers' minds!

Oh, and the surveys are brilliant! I can ask my customers directly what they want, and it helps me fine-tune my offerings. Plus, the real-time chat feature is a game-changer. I can engage with visitors and address any issues they might have, right then and there.

Sure, there were a few hiccups with plan upgrades, but their customer service was pretty responsive and got things sorted out quickly.

All in all, Lucky Orange is an absolute gem of an app. It's easy to use, incredibly insightful, and it's definitely helping me boost conversions. If you're running an online store, I'd say you're missing out if you haven't given Lucky Orange a try. Trust me, it's a game-changer!

cezannearte
Canada
30 days using the app
Lucky Orange LLC replied August 8, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!

Cheers - Jordan from Lucky Orange

September 19, 2023

Love this app! So useful to see how customers interact with pages and what they do. I also love the notification sounds.

My Custom Nursery
Australia
8 months using the app
Lucky Orange LLC replied September 27, 2023

Thrilled that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!

Cheers - Justin from Lucky Orange

August 21, 2023

Thank goodness I have this since Google analytics and Shopify analytics do absolutely nothing for understanding customer behaviour nowadays. Huge fan of Lucky Orange, I use it pretty much every day and it's helped optimise my store after watching session recordings and heatmaps.

Park&Pond
Australia
7 months using the app
Lucky Orange LLC replied August 25, 2023

Love to hear this! Google Analytics and Shopify Analytics offer some information, but that information doesn't give the full picture. When you can see everything your visitors see and do, you can make changes that impact your conversions and bottom line. Thanks for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange