Lucky Orange Heatmaps & Replay , 1,139 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Great! Personalised support & advice provided for our store. Intuitive & easy to configure.
Thank you for highlighting our personalized support! We take pride in making the onboarding experience as smooth as possible. As our founders always said, you shouldn't need a PhD in analytics to use visitor behavior to improve your website! We're thrilled to hear that you found our platform intuitive and easy to configure. Always here to assist your store's growth! Thanks for taking the time to leave this review!
Cheers - Emilia from Lucky Orange
Lucky Orange provides a wide breadth of data and insights to understand how customers are interacting with our website. The heat maps are great and easy to comprehend. They also have many other tools that were a welcome value add! Super easy set up and customer service has been great.
Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Emilia from Lucky Orange
super cool
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Bradley from Lucky Orange
Easy install. In a few minutes you can see recordings already. With Shopify and GA4 events directly visible. Good app.
Combining Lucky Orange with Shopify and GA4 is an impressive trio with incredible potential. Are you using our GA4 integration as well? If so, you can pass events from GA4 into Lucky Orange and from Lucky Orange into GA4. You'll love it! If you need any assistance, we're always here! Thanks for leaving us this review, and happy tracking.
Cheers - Bradley from Lucky Orange
I'm not rating the app, I'm rating the help Emilia got me when I had problems connecting my email. Thanks to her, I'll be able to use the features.
Emilia here! Thank you so much for this rave review! We love to impress our users with our technology and support. My team and I are here should you need anything! Happy tracking!
Cheers- Emilia from Lucky Orange
Nothing else like it ... It's like sitting next to your customer!
Emily, the support person, was outstanding and quite knowledgeable.
These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
I am very satisfied with the Lucky Orange App. It is amazing to have so much data on user interactions with my shopify site and this data can really be used to optimze a store. I love watching the video recording sessions of customer interactions as well as seeing the heatmap.
It was great that Lucky Orange wanted to have a short introduction call shortly after the app was installed. Emilia was so helpful and really explained how to use the app and the data obtained from it - thank you Emilia!
So glad I installed this app!
Arnoux vdW
Thank you for taking the time to share your positive experience with Lucky Orange! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! We appreciate your support and look forward to serving you and your business in the future.
Cheers - Emilia from Lucky Orange
This is a great app. So far the experience has been great. Customer service is responsive. Definitely recommend!
We’re so glad that we were able to impress you with our technology and customer support. Thanks for your review and passed along your review to my colleague Justin to share your kind words. Don't hesitate to reach out with any questions. Happy tracking!
Cheers - Emilia from Lucky Orange
I've only used it for a few days and already I'm mad at myself for not installing sooner. Great data so far and I'm excited to learn what more it can do. Super easy and quick to install.
We're glad to hear that you're already experiencing the benefits of using Lucky Orange, even within just a few days of installation! It's great to know that you're finding the data valuable and that the tool is easy and quick to install. We're excited to continue supporting you and helping you explore the full potential of Lucky Orange. If you have any questions or need assistance along the way, our team is here to help. Thank you for choosing us, and we look forward to assisting you further.
Cheers - Emilia from Lucky Orange
Amazing app, easy to use with lots of great analytic features to help fine tune your ecommerce store. Highly recommended!
Thank you so much for this glowing review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.
Cheers - Emilia from Lucky Orange