Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

February 29, 2024

Lucky orange has been a great addition to our site. An easy install and ready to use dashboards has allowed our lean team to take on this journey easily, efficiently and effectively. We're keen to see how this helps us improve our site experience and use across other sites.

BILLINI USA
United States
17 days using the app
Lucky Orange LLC replied March 1, 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. We strive to my Lucky Orange easy from the moment you install our app. Thanks again for your review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

March 18, 2024

Lucky Orange is proving super helpful with our website as we work on improving our conversion rate. Seeing where customers interact with the site and which elements do and don't work in invaluable.

Rumble Coffee
Australia
27 days using the app
Lucky Orange LLC replied March 20, 2024

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

April 7, 2024

Very good and important app for ecommerce. Also support is great, even on sunday! :)

Unikatko.com
Slovenia
5 months using the app
Lucky Orange LLC replied April 9, 2024

We love to impress our users with our technology and support, even on the weekends. Visitor behavior is critical to improving a website, and we know that the insights you can gain from seeing where they click or move is truly invaluable. Thanks for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

May 9, 2024

I am about to start using it

tailsandpets
United Kingdom
3 months using the app
Lucky Orange LLC replied May 10, 2024

That's great! As you dive into visitor behavior, don't hesitate to reach out if you need anything! Thanks for leaving us a review!

Cheers - Emilia from Lucky Orange

January 19, 2024

The app is good and easy to use. For the the only issue is the price, for small company like me it´s to much for the starter....

My Game Tables
United States
Almost 2 years using the app
Lucky Orange LLC replied January 22, 2024

Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through 20+ features, such as daily email reports, multiple question surveys, dynamic heatmaps, optimizable segments and more. Hope this helps, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

June 18, 2024

Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!

TITLE Boxing
United States
About 1 hour using the app
Lucky Orange LLC replied June 21, 2024

Thanks for your review! Glad we were able to connect to get your issue resolved. We're always here to support our users' successes! Thanks again for your review, and we're here if you need anything else! Happy tracking!

Cheers - Jordan from Lucky Orange

June 11, 2024

La présentation a été claire et m'a fait découvrir certaines fonctionnalités que j'ignorais.

Jumelles.com
France
3 months using the app
Lucky Orange LLC replied June 13, 2024

Merci beaucoup! Santé - Emilia de Lucky Orange

February 21, 2024

Big fan of Lucky Orange. As a non-tech person, I appreciate how simple it is to understand post click behavior.

Fifth & Fido
United States
6 months using the app
Lucky Orange LLC replied February 23, 2024

Our founders have always said that you shouldn't need a PhD in Analytics to understand how to improve your website. We designed Lucky Orange to be easy to use, regardless of whether you are an experienced engineer or a new Shopify merchant with no technical background. Thrilled to see that you've been able to dive right into visitor behavior to find ways to improve your website. Thanks for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

May 10, 2024

App is easy to use and offers a lot of services. It is like an all in one app. Very impressed! I recommend this app.

Cargoliner.com
United States
4 days using the app
Lucky Orange LLC replied May 13, 2024

Thank you so much for your kind works! We love when we can wow our users. Visitor behavior is invaluable when it comes to your Shopify store and making sure your visitors get the best experience possible. We appreciate your kind words, and please don't hesitate to reach out if you need anything. Thanks again!

Cheers - Emilia from Lucky Orange

February 19, 2024

so far its been a great experience. a couple of minor issues, but they are resolved by using chrome. its been a great tool into insight into customer behavior

DreamNight
United States
4 months using the app
Lucky Orange LLC replied February 23, 2024

We're so glad we could resolve your issues! We strive to impress all of our users with exceptional technology, onboarding and support. We're always happy to help! Thanks for your review, and reach out should you need anything else!

Cheers - Justin from Lucky Orange