Lucky Orange Heatmaps & Replay , 1,139 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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I am thoroughly impressed with their customer support team, especially their leader, Bradley. This app is truly outstanding, and their support is exceptionally helpful and responsive. The level of assistance provided by Bradley and his team is nothing short of remarkable. Their swift and efficient response to queries and issues is a testament to their dedication to ensuring customer satisfaction. I've never encountered a support team as proficient and accommodating as this one. It's evident that they go above and beyond to assist users like myself, making the overall experience with this app truly exceptional. I wholeheartedly recommend it to anyone seeking a top-tier application with unparalleled customer service.
I'm always happy to assist our users. We've always prided ourselves on our technology, onboarding and support when assistance is needed. Thank you for your business, review and recommendation! As always, we're here to help. Happy tracking!
Cheers - Bradley
I had the pleasure of experiencing the extraordinary capabilities of this powerful tool, and I must say, it exceeded all my expectations. From the moment I started using it, I was captivated by its exceptional performance and versatility.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to hear that Lucky Orange has captivated you with our feautres and behavior that it uncovered. Thank you for this five-star review! We’re here if you need anything else.
Cheers - Kelsey from Lucky Orange
Great app to capture customers' reviews and the support team has been fantastic and so accommodating! Highly recommended!
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Great app, super clear and useful. Great communication with their customer service. I would definitely recommend it.
We're thrilled to hear that you found our app clear and useful. Thank you for your review and recommendation! Our customer service team is always here to assist you.
Cheers - Emilia from Lucky Orange
Thanks to Emily for explaining everything. Very usefull app to give you insights on what customer do and how they act on your website.
Emily here! We're thrilled you found our app useful for gaining insights into your customers' website behavior. Always here to assist!
Cheers - Emily from Lucky Orange
Amazing experience and app! Very professional team and services. Cheaper than most competitors! Thank you
Thank you for the wonderful feedback! We pride ourselves on impressing users with our technology, onboarding and support. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Right now really like it. So much smoother and fun then all other aps I first tested before testing this.
So glad to hear you're enjoying our app! We aim to provide a smooth and enjoyable user experience. Thank you for giving us a try, and we wish you continued success with your business. When you can see how people use your website, you can grow your website and business to make it better than ever. Thanks again, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Love this app. It has heatmaps, click maps and scroll maps along with user recordings and checkout funnels.
Your love for our range of features is music to our ears! At Lucky Orange, we strive to provide a comprehensive suite of tools that can give you that front row experience to visitor behavior to grow your business. Thanks for your review, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
Great app - easy to setup and provides lots of options
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Useful tools to help me understand and make the best use of tracking customer behavior. recommend!
Thank you for your review and recommendation! We're thrilled that Lucky Orange has been able to bring your visitor behavior into view. Learning what your visitors are doing live on your site makes all the difference! Happy tracking!
Cheers - Bradley from Lucky Orange