Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

December 24, 2015

Absolutely superb app. the heat maps option is not only addictive but very useful. If you are looking for a way to track your customers habbits and clicks then this is the app you should have installed. We have integrated it into Bikini Luxe and really love its fluidity. Also it is a steal at its price because of the live chat option. This normally costs a lot more from other apps, is not as fluid and does not have all the options that lucky orange has. Something worth being noted is that the number of customers you have will not be the same as Google analytics because of the way that things are tracked. But overall well well worth the price.

Devon
Media Rep & Analyst
http://www.bikiniluxe.com
Bikini Luxe - Designer Bikinis - Luxury Women's Fashion

Bikini Luxe Swim
United States
Over 2 years using the app
August 22, 2019

I use this app to get a handle on how well our website works for our browsing potential customers. I really like how it allows me to watch recordings and therefore troubleshoot problem areas. The tags are a great help in this area, too. I'm still learning the best use of this app but look forward to more and more revenue as the months go on.

MurphyBedDepot
United States
Over 2 years using the app
September 15, 2021

This is what I use for checking my site traffic. In fact, I have it on 4 different websites. It works flawlessly and allows me to see a recording of each visit, which is priceless. Another great feature is the heatmaps which shows the areas where visitors click the most and even how far down your pages they scroll. Amazing app and highly recommended!

Divani Chocolatier
United States
Over 2 years using the app
Lucky Orange LLC replied September 16, 2021

Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Jordan from Lucky Orange

June 6, 2017

Awesome app! Not only can you glean great insights from session recordings, but it comes with heatmaps and click maps. Recommend for any and every store.

Myofficebites
United States
Over 2 years using the app
August 30, 2017

This is a must on any store, a MUST.

Easyflexibility
United States
Over 2 years using the app
May 30, 2021

great and very professional app, it give lot's of insight in customer behavior. It looks like a look-over-the-shoulder functionality. We updated our checkout page due to the hesitating behavior of our clients.

ConnectingFaith
Netherlands
Over 2 years using the app
Lucky Orange LLC replied June 1, 2021

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We have several opportunities to extend your trial, so please let me know if you would like more information or have any other questions. Happy tracking!

Cheers - Kelsey from Lucky Orange

Edited November 21, 2018

10/16/2018 > Great idea for an app, currently testing the app, the interface looks simple, the results matching Google Analytics which is great but with better and user friendly interface, outstanding customer and technical support from Bradley.

11/21/2018 > This App is beyond great, the live views, chat, recordings, polls, co-browsing, and Heatmaps, I used it all, I am able to customize customer behavior and adding tags and alerts based on the customer experience, I was able to know what cause the customer to bounce after reaching a certain page like 404 page not found, I was also able to teach the customers how to use how to use the website correctly ( Like hover on images to zoom ) with an interactive questions using the polls, planning to use exit intent poll next to show a customer that added an item to the cart and plans to leave the website a coupon code.

Blue Fish Company Inc.
United States
Over 2 years using the app
June 17, 2017

I've been using Lucky Orange for over a year. It has many useful features and their customer service is prompt and effective. I have recommended it to friends.

Boot Butler
United States
Over 2 years using the app
August 29, 2018

This is awesome. It is easy to install and intuitive to use. It gives you granular details about the profiles of viewers on your website - location, device used, operating system etc. which is very useful for segmentation purposes. The replay of browsing behaviour gives valuable feedback about how people are using your website. Definitely worth installing to see what you get and take advantage of the free trial period. You can then decide if you keep on with a subscription. After 1 day's usage I am convinced that it is an essential app to have.

Deals King Australia
Australia
Over 2 years using the app
October 11, 2021

Not only is this one of the best apps on the Shopify app store for any brand that wants to be ahead of the competition- the customer service and dedication of the LO developer team is par excellence! Everyone within the Shopify network needs to learn from these heroes at Lucky Orange. Keep up the great work guys! Love it :)

Under 5'10
United States
Over 2 years using the app
Lucky Orange LLC replied October 11, 2021

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with the rest of our team - hearing feedback like this helps us remember how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!

Cheers - Kelsey from Lucky Orange