Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC

View Recordings to see why people abandon carts & grow sales!

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
    (8)
  • 1 of 5 stars
    5% of ratings are 1 stars

All reviews

21 - 26 of 26 reviews

Wilson Street

Cool app, let you watch recordings of the people who browsed your site.

General Soap Store

It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.

Lucky Iron Fish

Still figuring out how to use the app - but excellent customer service.

Big Frog Supply

I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave...

TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.

Penny's Choice

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it!

Thanks!
Matt Ruggiero
www.pennyschoice.com

Jean's Home and Family Store

I must say being in Australia I have found the online help to be pathetic due to time zone related issues.
However Lucky Orange has saved me in that I am new to this game and still trying to figure things out.
Through information on recordings I have been able to identify issues that otherwise would not have been eg broken links when I updated my site.
I have also identified a trend of people jumping to one collection of my site and never appearing interested in buying from this collection - this enabled me to do detective work in a different area which has resolved significant issues with my online advertising - so Hopefully Lucky Orange will be paid for within a few months of this error being resolved!

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