Lucky Orange Heatmaps & Replay , 1,144 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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I Love Lucky Orange! The amount of information it provides is indispensable! I definitely wouldn't run a store without it.
“Indispensable” is something we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and happy tracking!
Cheers - Jordan from Lucky Orange
I use Lucky Orange for chat, live view of visitors, recordings and analytics. Tons of customization features available and intuitive to use. Their dashboard feature is super rich including some great funnel metrics that I haven't seen in most competing products. Customer support has been valuable. They also include personal one on one onboarding that I have rarely seen with other Shopify vendors. Overall, a total winner in my book. I am keeping them :-)
I use this app to help me see what changes I need to make to my website. It is very user friendly and easy to figure out. Also, if you have questions the customer support is very helpful and responds quickly.
It is amazing what this app can do. I love it... Easy to install, and they will give you a free walk-thru to show you how it all works. Awesome customer service after too!
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Jordan from Lucky Orange
For 4 years, we are using it without any problem.
Thank you for your good service Lucky Orange :)
seems to suit our needs to far. We are taking it one extra step to record the users email address. This will help us determine site issues/ user error.
We’re so glad that Lucky Orange has been able to provide you with the visitor behavior insights you need! If you need any help passing in email addresses into your Lucky Orange account, please don’t hesitate to reach out to our team by emailing support@luckyorange.com. Thank you for your review!
Cheers - Jordan from Lucky Orange
Such an insightful app - shows you in the stats you need in bite size chunks which is much more easy to read and interpret than the enormity of Google Analytics. It's great seeing how users interact with your sight first hand - eliminates a lot of guessing. The only bit (that isn't actually Lucky Orange's fault) is that you need to be on the Shopify Plus plan in order to watch recordings of what happens beyond the Cart page - but this is because Shopify takes the customer out of your site and into theirs for this stage, so Lucky Orange can't track again until someone orders and they are back on your website. Customer service has been excellent as well, Josh and Bradley have gotten straight back to me with any help I needed. Highly recommend.
Absolutely superb app. the heat maps option is not only addictive but very useful. If you are looking for a way to track your customers habbits and clicks then this is the app you should have installed. We have integrated it into Bikini Luxe and really love its fluidity. Also it is a steal at its price because of the live chat option. This normally costs a lot more from other apps, is not as fluid and does not have all the options that lucky orange has. Something worth being noted is that the number of customers you have will not be the same as Google analytics because of the way that things are tracked. But overall well well worth the price.
Devon
Media Rep & Analyst
http://www.bikiniluxe.com
Bikini Luxe - Designer Bikinis - Luxury Women's Fashion
Lucky orange is a must have tool. Plus, the support team is fantastic! :)
I use this app to get a handle on how well our website works for our browsing potential customers. I really like how it allows me to watch recordings and therefore troubleshoot problem areas. The tags are a great help in this area, too. I'm still learning the best use of this app but look forward to more and more revenue as the months go on.