Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

Edited May 17, 2021

Excellent support! They react within minutes. I had troubles with Mozilla, but there was an ad blocker which did block the app. Now it is solved. BTW Chrome works fine.

Minasari Home
Germany
Almost 2 years using the app
Lucky Orange LLC replied May 18, 2021

I’m so glad we were able to assist you! We’re always here to help our customers be as successful as possible, both now and in the future. Thank you for your review, and don’t hesitate to reach out should you have any questions. Happy tracking!

Cheers - Bradley from Lucky Orange

April 25, 2024

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Fnac KSA
Saudi Arabia
About 2 months using the app
Lucky Orange LLC replied April 29, 2024

Thank you for your review! We love that we can offer a unique experience that unlocks new insights into your visitors and how they use your website. Heatmaps offer so much great visitor behavior data in one glance, and you can filter it down to get as granular as you need. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

February 18, 2021

We fell in love with this app the moment we downloaded it. Although we haven't launched our store just yet, it's allowed us to test the site with family and friends and see where they have been clicking, what pages they've visited more frequently and also to watch live recordings of their activity on the website, allowing us to make tweaks... most were clicking on the '10% off' banner at the top of the page, which wasn't clickable, so we've now made this clickable etc, which I know which allow actual customers to have a better experience when coming to our site. You can also see browsers they used, the country/city they came from and their rating as a user. There's a free trial, so definitely download that go from there! :)

foreverwild
United Kingdom
Almost 2 years using the app
Lucky Orange LLC replied February 22, 2021

We love to make our customers walk away saying things like, “We fell in love with this app the moment we downloaded it.” Even pre-launch, Lucky Orange can be incredibly helpful to isolate areas that can be improved. Now you can make the customer experience even better to make your launch the best yet and have the tools in place to ensure this experience is great post-launch as well. Good luck with your launch, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

Edited May 30, 2023

Instantly worth installing this. We started to get insights about customer behavior on our site that solved a lot of mysteries for our team! I would highly recommend Lucky Orange to anyone ⚡️

Zelmin's Minty Mouth
United States
Almost 2 years using the app
Lucky Orange LLC replied June 2, 2023

We're thrilled to hear that Lucky Orange provided instant value by delivering enlightening insights about your customers’ behavior. Thank for your review and recommendation. We’re here to help solve more 'mysteries'!

Cheers - Jordan from Lucky Orange

April 26, 2022

Excelente app, muy útil y fácil de usar. Puede mostrar mucha información de lo que está pasando en el sitio web.

Isaack Wish Shop Collections
Costa Rica
Almost 2 years using the app
Lucky Orange LLC replied April 27, 2022

¡Gracias!

Saludos cordiales - Jordan M. from Lucky Orange

January 16, 2018

We really recommend this app to those who want to know what is going on in their shop 24/7.

The support is super quick
The app is very stable and no bugs observed

The support team helps very fast and leaves you with a great feeling
5 start all the way !!

Petitebello
United States
Almost 2 years using the app
Edited June 9, 2020

Good and convenient interface. I had some problems with support but after my complain then the team was incredibly helpful trying to solve my issue. Recommended app for sure.

Happy Pijama
Portugal
Almost 2 years using the app
Lucky Orange LLC replied June 11, 2020

So glad we were able to connect and solve your issues. We appreciate the recommendation, and I’m here should you need anything else!

Cheers - Bradley from Lucky Orange

February 18, 2016

Just started the site and we really love the ability it gives us to understand our visitors. We were able to see where some of our visitors fell off and are working on solutions to increase our cart sales. Great app!

Glamorous Chicks Cosmetics
United States
Almost 2 years using the app
November 7, 2016

Lucky Orange is hands down the best website tracking app I've ever used. The amount of information this app provides you makes it nearly impossible not to increase your sales. I give the highest recommendation to Lucky Orange. They've created an awesome app. Please get this app today! You will not regret it!

Retro T Shop
United States
Almost 2 years using the app
November 14, 2018

You NEED this app if you have a website. PERIOD! Get this. I own YOLOtek.com and this app allows me to see an actual recording of my last 200 visitors, so I can see if the move quickly to purchase or what is holding them back. Can't tell you how many times I find mistakes on our website that i only see when watching recordings. This app is CRAZY COOL and super cheap! Get it now!

YOLOtek
United States
Over 1 year using the app