Overall rating Based on 395 reviews
Merry Charms - Lyann Yap
This app is helpful. Now I able to see the traffic of my site. Thank you.
Veeshack.com | Online Shop for Women
This is amazing i am going to try it now...From the looks of it its amazing really helpfull.
AH-MAZING! I installed this app about three weeks ago, and it has already helped me to save over $300 in sales (which clearly paid for the $10). The fact that it can record what my customers are doing has helped me understand their problems and allowed me to fix it when they either contact me, or when I see a sale lost. So far by watching the videos, I've changed several things on my site that I didn't even know was an issue because on my screen it always displays fine. In short you will NOT regret spending the small amount of money for this incredible app. Please you get to feel like God watching your customers lives on your site :-)
My Wedding Decor
I used Lucky Orange on my previous website which was not a Shopify site. It is extraordinarily helpful to see where customers are in real time and to jump in if they need help. The live chat service definitely made me quite a few sales. Don't hesitate to add it!
Robert Mason Co.
I really love this app, watching the customers shop has been extremely helpful. I was paying more for a different app that was just a heat map, you get so much more with Lucky Orange. Customer service is amazing too!
Lucky Orange is an amazing tool. It helped me identify where my customers were clicking and where they were getting stuck in the conversion funnel process. The live recordings of users' actions are invaluable. Thank you Lucky Orange!
Great app. So much information. No hassle to install. Totally addictive. Could easily be turned into a computer game betting on your customers to make a purchase. Way too much fun for an awesome analytics tool.
Fashion Chasers NYC
App is great gives you insight on whats going on with your site. I haven't even begun to use chat but may in the future. I am all about analytics . Still exploring but I can see the value in this app. Must have
Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.
Long version: I don't know where to start, so I will run through the top menu bar.
Dashboard - awesome. Tremendous overview of site activity, over time and in real time.
Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.
Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.
Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.
Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!
Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.
UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!
Form Analytics - have not used yet.
Support is quick and helpful so you can get the most out of the app.
uoionline.com: Women's Clothing Boutique
Switching to Lucky Orange for our chat was a great decision! Not only was it cheaper than our last chat program, it also provides analytic insights that are soo much easier to understand than Google Anayltics. The other feature that I'm in love with is the polls. Overall great investment!