Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

May 17, 2018

wow!!!!! this app awsome, when you can actually see the activity on your site and where the views are coming from, that is fantastic. havent figured it all out yet but with justin around i know i can get help when i need it . huge possibilitys with this app, product choices, where people are dropping off live chats with customers, get this app e commerce is tough enough. ive downloaded so many apps that dont do crap.thanks guys. class AAA customer service. highly recommended i own other businesses. that are easier than e commerce. this app takes away alot of the guess work as far as im concerned , again justin and crew much thanks lets make money together.

Tabathas Stuff
United States
About 1 year using the app
November 17, 2014

App is great gives you insight on whats going on with your site. I haven't even begun to use chat but may in the future. I am all about analytics . Still exploring but I can see the value in this app. Must have

Fashion Chasers NYC
United States
About 1 year using the app
July 9, 2020

Great app! Good features that help me learn exactly what customers are doing on my store. There is even a live view, which is my personal favorite!

Longmire Clothing Company
United States
12 months using the app
Lucky Orange LLC replied July 9, 2020

Love to hear how Lucky Orange has made a positive impact across your website! Being able to understand your customers to make improvements that clear up navigation pain points and create a better experience is extremely rewarding. Thank you for this five-star review, and we’re here if you need anything else!

Cheers - Bradley from Lucky Orange

January 14, 2016

Really great app! Its simple to use for the most part and give you the data that you really need in a clear interface - Truly 5 Stars!

Romanglassjewels Com
Israel
12 months using the app
December 1, 2020

When we started initially some of the user behavior was not very clear for us. The conversion rates were not what we wanted. After installing Lucky Orange, we were able to understand/intercept some of the user behavior and did some quick changes to our site. It really helped us gain customer traction and increased the conversion rate as well. Customer support was great, as a newbie they were able to help us with our questions quickly. Thanks Team.

Grabadoo
Australia
12 months using the app
Lucky Orange LLC replied December 1, 2020

Love to hear that you’ve been able to learn more about your visitors to optimize your store and get those bugs resolved before they could stop any sales. When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more conversions. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!

Cheers - Jordan from Lucky Orange

December 16, 2014

Great app. So much information. No hassle to install. Totally addictive. Could easily be turned into a computer game betting on your customers to make a purchase. Way too much fun for an awesome analytics tool.

Smilecareshop
United Kingdom
12 months using the app
November 7, 2022

We just added Lucky Orange to our Shopify account and it seems to be very user friendly and detailed. We need a reliable way to track our page views, traffic etc. in order to improve and update our site.

Mirabella Med Spa
United States
12 months using the app
Lucky Orange LLC replied November 15, 2022

Thank you for your kind words! Having a visual representation of the user journey on your website can have an immediate impact on discovering where you should optimize. We're here if you need anything!

Cheers - Bradley from Lucky Orange

June 30, 2020

導入必須の神アプリです。
レコーディング機能、リアルタイム分析、ヒートマップ機能が付いて月額10ドルから利用できるアプリを他に見たことがありません。
強いて言えばPV数によってプランが変わるのでアクセス数が多いストアは料金が上がりますが、採算が合わないということはないでしょう。
分析するための専門スタッフまたは外部パートナーがいればなお良いと思います。頻繁に利用しています。

VANACCI 公式オンラインストア
Japan
12 months using the app
Lucky Orange LLC replied July 1, 2020

Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

ありがとう - Bradley from Lucky Orange

April 28, 2016

Great product, Luck Orange really helps me to understand how visitors interact with our shop.

Bradley was really helpful resolving a issue that I had. Very responsive and keen to make it happen.

Livelobikerental
Australia
12 months using the app
August 7, 2018

Great app with amazing insights - it's like I can get inside my customer's head!

Nellie And The Cat
Australia
12 months using the app