Lucky Orange Heatmaps & Replay , 1,145 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Revealed very interesting information. I could see where my visitors tended click, and where they exited my site. Helped me identify good and bad points of my website, so I could improve my conversion rate.
Currently on trial but interested in using LuckyOrange further to see how well it does with a lot of traffic!
Glad you are able to leverage our seven-day free trial to help you identify what is working and areas of improvement for your website. Improving conversion rates is an area we take great pride in and are very much looking forward to continuing to work with you!
Cheers- Kelsey from Lucky Orange
5 Stars are not enough to give ratings for this Lucky Orange app. I am enjoying a lot with live visitors activity viewing and also with video recordings data of all the visitors activity. Especially customer support is just awesome. I recommend everybody to enjoy this features by installing this app.
WOW! Thank you for a 5+ star review! Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything! Thank you for your review and recommendation!
Cheers - Justin from Lucky Orange
Very simple and easy to use. The chat feature has been great for us; very helpful retaining customer information to help convert those leads into sales. Will definitely refer this app to others.
LOVE THIS APP.
Sooo many features. I've caught about 25 problems with my new website so far and I'm able to easily identify the exact issue and fix them fast. Live Chat is sweet too!
Thank you Lucky Orange :)
I used this app in my last store. Because of all the great info it collects, it was the very first app I installed on my current store - www.LilisHomeBoutique.com. I highly recommend this app.
We are honored to be the first app installed on your website. Hearing that we are able to provide you relevant information to help you store is something we take great pride in. Appreciate the recommendation!
Cheers- Justin from Lucky Orange
Great app. Really useful insights. We presumed we designed a super simple site: apparently not. Lucky Orange provided us with some great insights that we are implementing to continue our growth. Highly recommend!
It’s great to hear that Lucky Orange insights made a difference in growing your website and helped you see your simple site design from your customers’ perspective. We use customer insight to improve our own website and love to know that it’s helped your website too! As you continue to use Lucky Orange, I’m here to help if you have any more questions.
Cheers - Justin from Lucky Orange
Definitely my favourite app on shopify. So helpful!! Provides a tonne of insights for shop owners and it's interesting to compare Shopify, Google Analytics and Lucky Orange stats! Can be some noticeable variations based on the way they capture info. I probably trust Lucky Orange the most out of the three since they're not trying to sell themselves in tandem with their service. The only thing I'd ask for is a more attractive contact/away form. Atm it's grey and very basic looking. Would be great to be able to customise the look to match the site. Everything otherwise is A++++! Great work guys!
Brilliant app for tracking how people interact with your website
Great. Tracks everything, affordable pricing, provides valuable insight, very helpful support team.
100% recommended.
By far the best replay app I've used so far, able to show/view java apps on the site I wasn't able to view with other programs. The live chat is also very handy, the UI is very easy and detailed, thank you.
We love when our customers walk away saying, “by far the best replay app I've used so far!” Hearing from our customers on how they have been to use Lucky Orange to optimize their stores is extremely beneficial and motivating to our team. We’re so glad you’ve been able to use so many features of Lucky Orange, from our session replay to live chat. We wish you continued success and don't hesitate to reach out should we be able to help you in any way!
Cheers - Kelsey from Lucky Orange