Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.

April 4, 2024

Super útil. Tenho acesso a dados que não conseguiria ter em nenhuma outra aplicação. Posso criar perfis de clientes e rever todos os passos no site.
Ótimo.
Recomendo a todos os profissionais.

Unibuto
Portugal
23 days using the app
Lucky Orange LLC replied April 8, 2024

Obrigado - Emilia from Lucky Orange

November 27, 2023

Great app! Lucky Orange gave us the ability to see customer behavior and optimize accordingly. So much great information can be found on your dashboard, and the app is extremely user-friendly! Such a powerful too - can't recommend it enough!

707 Street
United States
10 months using the app
Lucky Orange LLC replied December 4, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

Edited April 4, 2024

Really good app, very valuable to analyse customer journey.

KAKI Cosmetics
Brazil
19 days using the app
Lucky Orange LLC replied March 22, 2024

Obrigado!

- Emilia from Lucky Orange

January 23, 2024

Great and insightful for optimising your site and conversion. Certainly love the heatmap and the customer recording to study the customer journey from both ads and organic conversion

Fresh Koala
Australia
About 1 month using the app
Lucky Orange LLC replied January 24, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website by better understanding your customers' journey. Heatmaps and session recordings bring visitor behavior into focus so clearly! Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

January 5, 2024

I’m so exciting to get the data from my website and found Lucky Orange to be amazing from the first meeting! Thank you

Limeberry Designs
United States
5 days using the app
Lucky Orange LLC replied January 9, 2024

Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and are here if you need anything! Happy tracking!

Cheers- Emilia from Lucky Orange

February 19, 2024

Great app so far and it is very intuitive!

CALLIXE
United States
5 days using the app
Lucky Orange LLC replied February 23, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Justin from Lucky Orange

January 14, 2024

Lucky Orange boasts exceptional customer support and offers a straightforward setup process, allowing for rapid collection of valuable insights. Its user-friendly interface, coupled with comprehensive resource articles, makes navigation and understanding a breeze.

Dreamzen
Canada
2 days using the app
Lucky Orange LLC replied January 16, 2024

Thank you for your kind words! We love to impress our customers with our technology, support and documentation. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for sharing the Lucky Orange love! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

January 9, 2024

Very useful, thank you

Behice
United Kingdom
2 months using the app
Lucky Orange LLC replied January 11, 2024

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for leaving us a review! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

January 27, 2024

Amazing job guys! Exactly what I was looking for. I needed to test my landing pages and see where the gaps were.

Einkpads
United States
About 3 hours using the app
Lucky Orange LLC replied January 31, 2024

We're delighted to hear that Lucky Orange helped you improve your website's performance! Understanding visitor behavior is crucial for optimizing your Shopify store and landing pages, and we're glad to hear that Lucky Orange could assist you in achieving your goals. Thank you for this review, and let us know if you need anything!

Cheers - Kelsey from Lucky Orange

December 7, 2023

So far I have been blown away by the advantages of seeing the data provided on the heatmaps and the user page usages; answers so many questions I didn't know I had.

patch22
United States
9 days using the app
Lucky Orange LLC replied December 15, 2023

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!

Cheers - Emilia from Lucky Orange