Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

September 13, 2023

I must say I did have some trouble getting the app to download the code correctly on my shopify store BUT after some little chats with Lucy Orange (Emilia) she managed to walk me through it and we finally got there. She was pretty amazing to be honest with you and I wish I had contacted via zoom before just messaging as it was a lot quicker and easier.

So far it's great and certainly helps me see who is looking on site and also what they are looking at...early days of course but so far so good! thank you Lucy Orange x

Cargo Clothing
United Kingdom
3 months using the app
Lucky Orange LLC replied September 27, 2023

Emilia here, and I love to support users like you! We love to impress our users with our onboarding and technology. It's always our goal to get your started analyzing visitor behavior to start improving your customer experience and sales. Thank you for your kind words, and we're here to support your journey with Lucky Orange.

Cheers - Emilia from Lucky Orange

December 11, 2023

best App also for Dropshipping

AFSHAH
Germany
4 days using the app
Lucky Orange LLC replied December 15, 2023

We love our drop shipping users and are happy to support you. Appreciate the review and best of luck in the new year! Happy tracking!

Cheers - Emilia from Lucky Orange

November 22, 2023

I have been addicted to this app! Reveals a lot of insight, incredible :)

Diane Hill
United Kingdom
5 days using the app
Lucky Orange LLC replied December 4, 2023

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

February 21, 2024

Lucky Orange has given us the ability to understand our customers' journey as they navigate through our e-commerce site. We have included a survey so we can see how our customers heard about us. We are happy to better understand our website and make it more user friendly so we can give the best possible experience to our customers. Overall, Lucky Orange has been very helpful in teaching us a lot about our site and how to optimize it.

Caputo Flour
United States
Lucky Orange LLC replied February 23, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for taking the team to leave us a review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

October 16, 2023

Really interesting software. So much fun being able to watch how customers interact with our website!! And being notified of rage clicks etc. This is a really useful piece of software; now I need to learn how to use it to its full potential!

The Tank Shop
United Kingdom
6 days using the app
Lucky Orange LLC replied October 19, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

October 3, 2023

I decided to download this app as I have been having problems with my traffic not staying long enough on my site. It is a really good tool to look into this, with many features that can be used as you develop insight. Most importantly, the customer service is AMAZING! I have never experienced customer service like this before on another app. I booked an onboarding call, and Jordan took the time to carefully walk me through the app, and also listened to my queries with patience. Best in class customer service. A very big Thank You! Amanda

QueenMee Accessories
United Kingdom
7 days using the app
Lucky Orange LLC replied October 16, 2023

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Jordan from Lucky Orange

February 22, 2024

We get a lot of people to our website, that is many sessions. However, our orders are a fraction of sessions. We were referred to Lucky Orange to help us drill down were the weakness is with our website shopping experience. We did the free trail and in 1 day maxed out sessions. I had a call scheduled with Justin the next day. I was so glad because I was having a hard time interpreting all the data. He made it simple. Once you know how to navigate all the data, it turns in to valuable insights. Thank you, Justin, and Lucky Orange.

DTFJAX.com
United States
Lucky Orange LLC replied February 23, 2024

Love to hear this! When you get a lot of visitors but not a lot of orders, you know something is wrong. With visitor behavior, you can see everything that visitors encountered and did. You can spot those conversion killers and make real-time changes. We’re so glad you enjoyed your call with Justin! We love talking to our visitors, and we’re happy to help in any way. Thank you for your review, and don’t hesitate to reach out should you need anything!

Cheers - Emilia from Lucky Orange

September 20, 2023

I'm absolutely thrilled with my experience using Lucky Orange! As a startup in the e-commerce world, understanding user behavior on our website is crucial, and Lucky Orange has been an incredible asset.

The user-friendly interface and comprehensive analytics provided by Lucky Orange have given us valuable insights into our website's performance. We've been able to identify areas for improvement, optimize our sales funnel, and enhance the overall user experience.

One of the standout features is the real-time session recording, which allows us to see exactly how users navigate our site. This insight has been invaluable for making data-driven decisions and fine-tuning our website to better serve our customers.

Additionally, the support from the Lucky Orange team has been exceptional. They are responsive, knowledgeable, and genuinely committed to helping their customers succeed.

I highly recommend Lucky Orange to any e-commerce business looking to gain a deeper understanding of their website's performance and improve user engagement. It's a game-changer!

Crabby Tunes
United Kingdom
30 days using the app
Lucky Orange LLC replied September 27, 2023

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Love to hear how Lucky Orange has helped you grow your business and website. As our founders have always said, “You shouldn’t need a PhD in Analytics to improve your website.” Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Kelsey from Lucky Orange

September 19, 2023

This app is great! Seeing what visitors are doing has helped maximise our conversion rate.

HalvinHome
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied September 27, 2023

We think our users are great too! Thanks for sharing the Lucky Orange love. We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business.

Cheers - Justin from Lucky Orange

November 27, 2023

Great customer support & analytics.

Ungoverned
Australia
18 days using the app
Lucky Orange LLC replied December 4, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange