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Lucky Orange

Lucky Orange

by Lucky Orange LLC

Your customers are confused. See why.

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From $10/month. 7-day free trial. Additional charges may apply.

Overall rating
4.6 of 5 stars
 Based on 388 reviews

  • 5 of 5 stars
    85% of ratings are 5 stars
    (329)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (21)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (9)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (6)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (23)

All reviews

6 reviews

Premium Trendz

Rating
2 of 5 stars
Posted
July 22, 2019

This app doesnt seem to be to accurate with the recordings. Some that play dont seem to be doing whats appeared above

Developer reply

July 31, 2019

Hey Premium Trendz. Thank you for the feedback. We are sorry to hear you are having some trouble with your Lucky Orange recordings. We have tried to reach out to you directly but have not had the chance to connect yet. While waiting to connect, we did go ahead and review a few recordings in your account and were not able to replicate the issues you have outlined. We look forward to the opportunity to connect soon so we can try and track down what issues you may be having and get them resolved for you right away. Please email us directly at support@luckyorange.com or give us a call at +1-913-735-9032 Monday through Friday between 9 am and 5 pm CST so we can assist right away.

I Sell What I Love

Rating
2 of 5 stars
Posted
December 27, 2017

Good idea! but the support customer is very slow. They said free 7 days but when I paid, they didn't plus 7 free days??? when I deleced app, I have to pay for it. Install again, pay again...stupid app.

Mybabyprops

Rating
2 of 5 stars
Posted
September 5, 2017

Hi, this is an awesome site, but the heatmaps dont work properly, and the live recording is a bit buggy.
I also test my site frequently, so it would be nice if it omitted my own browsing data, as it skews the results.
Add a feature to exclude activity from certain IP, an ill upgrade to 5*

Executive Leather 2

Rating
2 of 5 stars
Posted
January 22, 2017

I used Zendesk before I try out 7 days free trial on LO. It did not work on my computer on poll & chat. Email few times with customer support though he was helpful but still did not resolve the issues. Overall experience is that I will stick with Zendesk. Just the level of prompt chat support service from Zendesk and the app and easy to cruise through issues without having to wait for days give me the confident I need for my e-store. LO do have lots of cool features though maybe just not for me at this time.

I Want It Jewellery

Rating
2 of 5 stars
Posted
October 16, 2016

So sick of this app.

Not only don't the number of visitors tie up with Shopify, but it doesn't even list visitors that I know visited. They say it's all because Shopify records very short visits and they don't but there's a lot more missing than that.

I just logged on, saw a live visitor, watched their movement, then, it didn't show up on the list of recordings.

Lots more examples of missing data.

I've tried talking to support. I just got a standard reply, I don't think anyone actually read my email.

Is it worth having this app with these problems? Probably not, half information is misleading information.

Icecannon1234

Rating
2 of 5 stars
Last edited
March 1, 2016

As others have said reports are unreliable/ Data doesn't match google analytics, FB analytics or Shopify. Other review must be paid for.... look through the pages....

Edit: Customer support contacted me today asking me if there was anything they could do. I'm working with them to fix the above issues and will edit my review according to what happens.