We've been using this app since our store was on WooCommerce. On Woo, it worked fine by allowing us to see our Conversion tunnels. However, it doesn't show Checkout or Successful purchases on Shopify no matter what URL pattern I put in. Checkout is one of the most important aspects of the customer funnel to monitor to see where customers are not converting. Hopefully this can be addressed so I can update to 5 stars.
Hey HEALTHandMED. Thank you for taking the time to leave this feedback. We absolutely understand your frustration and the importance of tracking the full user journey. At this time, Shopify currently limits the ability to place tracking code on checkout pages to only their customers who are on Shopify Plus. As a result, we are currently unable to track the checkout pages. We would encourage you to speak with your Shopify rep about this need and we would be happy to discuss this in further detail with them (if upgrading to Shopify Plus is not an option for you at this time). Please email us directly at firstname.lastname@example.org if you need any additional information, and thanks again for the great feedback!
Seed Face & Body Care
Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.
Hey Seed Face & Body Care Team.
Thanks for taking the time to leave this feedback. We appreciate your concern and would love to assist here. We checked our system, and we do see responses sent out on Jan 30th and another email sent out today, shortly after your help tickets were submitted. Perhaps our responses were blocked or flagged by your email system, and therefore are not making it through to you. Is there a good phone number we can reach you at to help resolve this right away? You can email it to us directly at: email@example.com if you do not wish to share it here. Looking forward to connecting!
This app is very very handy when you want to look at the recordings. Most of the time it is pretty accurate. A few things I don't like about it is that there is no mobile application that I know of and it is super buggy on my phone to use from shopify. Also, I have noticed that it is less accurate than the live view option in spotify, sometimes is says that there are no ppl even though there is actively someone on my website according to the live view.
Unique Accessories For Phone
This app has to be "THE" most frustrating thing to watch in action. Your tortured watching your customers come and go WITHOUT buying anything! It offers NO solution to WHY and HOW to correct anything on your site. 3 stars because its useful spying on yourself. But thats ALL it is. A spy tool. This is neither an negative or positive review. Just my experience so far.
The Developer is responsive to questions which has been very helpful. And, I was able to pin-point some items that needed to be changed in my shop in order to make it more user-friendly.
However, the site isn't able to capture all of the visits as is explained in the FAQs.
I would recommend it to anyone starting out.
The app is ok. Looks nice on the computer but for 10 bucks in the month it should definitely be possible to have everything also working on mobile, this is now not the case and should be coming soon for sure! Would be nice if there were more options to choose from.
Spiritual Life Style
The app is a good tool to see a lot of small problems inside your shop BUT - It's good when it's working!
The app is not working well yet.
To many times the app is just stop tracking my customers and it's very frustration.
App has some bugs to fix. no good customer support. Doesn't have much willingness to fulfill or fix issues customer has.
Designs By Dees Hands 2
I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website.
Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.