Lucky Orange Heatmaps & Replay , 824 reviews
It seems to be a practical app with a lot of potential
However, I can't evaluate it in such a short time. But even in such a short time, I learned a little more about my potential customers. For example: Why someone hangs on a catalog page instead of clicking on a product page ...
As you continue your journey with Lucky Orange we hope we can demonstrate the power of the insights you can gain on your customers by using our app. We would love to earn your 5-star review once you have had time to experience the full value of Lucky Orange!
Cheers- Kelsey from Lucky Orange
So far so good. Was having an issue with getting this set up, but the Lucky team was able to fix me up and gt going. Thanks Justin!
We want all of our customers to have a smooth on-boarding process with Lucky Orange and start seeing ROI as quickly as possible. Wishing you continued success!
Cheers- Justin from Lucky Orange
Really powerful tool, but too bad that there is no free version for starters like me!
I would like to see a version which is free for people who have less than x views per months
Thank you for your feedback on Lucky Orange! We are constantly working to ensure we have the best plans available to meet all of our customers' needs and hearing directly from our customers always helps inform our product offerings. While we don't offer a "free plan" we hope that our free trial and starter package are suitable for your growing website and budget at this time. Don't hesitate to reach out to us directly (firstname.lastname@example.org), we would love to discuss what plan options would be right for you now and in the future!
Cheers- Bradley from Lucky Orange
=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.
==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.
I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.
I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success!
Cheers- Bradley from Lucky Orange
I love this app, it's great! Gave me the desperately needed insight I required to help convert more sales. the UI is a little outdated but the core functionality is gold.
This app stopped recording Adds to cart and most of the view content recordings regardless of live sessions! The support team was absent due to weekends! Later the team reached me and helped me through skype chat. They resolved the issue and found out that my theme was a problem due to a design change of my cart. Moreover, he showed me how the site was loading for a long time.
Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately!
The issue is finally fixed!
App works well but there are times when the tracking is a bit off.
Awesome app! It allows us to better understand what visitors are doing on our website. We love the fact that it has a chat function which allows us to do more on one app than a separate chat app. Most importantly, it allows us to fine tune whatever that doesn't seem right on our website.. instantly e.g. broken links, radio buttons that are not working etc.
Would love to see more powerful analytics reports with suggestions and recommendations. That will be marvellous!
Looking forward to more powerful features. Keep up the good work guys!
- Men's Fine Leather Goods & Accessories
It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.
Great app but seems buggy at times but they are always working to improve the app. They just need to release a mobile app to keep track of things on the road and to take online chats with you.