Lucky Orange Heatmaps & Replay , 1,145 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Lucky Orange is an incredible intuitive app that helps you understand (and watch the consumers' on site click behavior.) I took advantage of the onboarding support and really appreciated the quick follow-up email with helpful links to understand how Lucky Orange works with my platform (Shopify.) I love that I can customize the app for the information I need and think Lucky Orange is going to prove to be a game-changer for my business.
These are words that we love to hear! We are so glad that Lucky Orange has been able to play such an integral part of improving your website. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
This app has been an eye opener. The screen replays of customers interacting with various elements on the website including the cart and checkout process (payment info pages are blanked out) allow you to home in on what is working for your customers and more importantly on what is not. Additionally, the events tool allows you to flag any kind of event on your website for comprehensive data gathering which can be studied for upto 30 days. Heatmap tool shows you high interaction areas of your website and a is a good indicator of areas needing improvement.
Lucky Orange also arranges a gratis 15 minute call for new users. In our case, Jordan was fantastic and walked us through all the features of the app. Love it!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
I've used Lucky Orange many times throughout the years. They recently (new to me) rolled out an update and it is very impressive. I liked how it was before. But now there is even more data. Their information is invaluable, including such helpful things as knowing where customers' rage click! I want to know what things are frustrating my customers and what other app literally lets you look over your customer's "shoulder"? Highly recommend getting!
Thank you for sharing the Lucky Orange love with such an awesome review and recommendation! Our new app has so many features and enhancements, and we're thrilled that you've been able to use them to grow your business. If you need anything, please don't hesitate to let us know!
Cheers - Emilia from Lucky Orange
Very informative app! The videos help me see where customers are going on my website and also if they have any issues. I have been able to correct some links on my website after noticing on videos that customers were clicking on links that did not open (rage clicks). I am still assessing other ways this app can help my website. It is worth adding to your website.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your review, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
Lucky Orange has been valuable for my small business. It lets me monitor website traffic in real-time and to see how I can better serve visitors. If you want to dive deeper into your online presence and give your visitors a better experience, Lucky Orange is a total game-changer!
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!
Cheers - Emilia from Lucky Orange
Great app
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this reivew! We’re here if you need anything else.
Cheers - Justin from Lucky Orange
It's a really cool app. It makes it easier for me to have an overview over my customers, see where they leave my website and improve it accordingly.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for sharing the Lucky Orange love! We’re here if you need anything else.
Cheers - Emilia from Lucky Orange
Easy to use app that explains website analytics in a visual and easy to understand format. Good customer service too
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Really great, helps you identify problems with your site and keep track of how consumers are finding and engaging with your store. !00% recommend
Thank you for your kind words! We're thrilled to hear that Lucky orange has been helpful in identifying and addressing any issues with your site. We're committed to providing the best tools for understanding visitor behavior and engagement. Thanks again, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
This is a powerful tool. The recordings and heat maps allowed our team see our store through the "eyes of the customer". It made a big difference, within 3 days of installing this app, we learnt a lot about consumer behavior. This enabled us to optimize our store as necessary, the results followed. Definitely worth the investment.
These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange