Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

February 21, 2024

I had a great experience with Lucky Orange in seeing how the customers interact with our website. Especially Emilia was a great help in starting out and understanding the app and functionality better.

PHYSTINE
Austria
10 days using the app
Lucky Orange LLC replied February 23, 2024

Thank you for such kind words! I love to talk to our users to help them get the most out of their Lucky Orange! It's great to see that getting the front row look at your visitors has already made a huge impact in your website and customer experience. Thanks again for your review, and we're here should you need us!

Cheers - Emilia from Lucky Orange

December 18, 2023

Such a great tool to experience the power of real-time data and seamless customer interaction. Its user-friendly interface makes navigation a breeze, ensuring a smooth and efficient user experience. Looking forward to continue using and browsing this tool.

Terijon.com
United States
About 1 year using the app
Lucky Orange LLC replied December 20, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Emilia from Lucky Orange

March 19, 2024

With the intuitive interface and powerful features of this app, we've gained invaluable insights into user behavior and site performance. From heatmaps to live visitor recordings, this app offers everything we need to optimize conversions and enhance the overall shopping experience. Highly recommended.

Mitchell Brands Europe
Ireland
6 days using the app
Lucky Orange LLC replied March 20, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

December 28, 2023

Lucky Orange for Shopify is a game-changer for online business analytics. Its user-friendly interface seamlessly integrates with Shopify, offering a comprehensive suite of tools that elevates customer interaction and site optimization. The real-time analytics and heatmaps are incredibly insightful, providing a clear understanding of customer behavior and engagement. I especially appreciate the session recording feature, which allows me to see exactly how customers navigate my site. Special Thanks to Jordan for your help and Tips

Mamamiri
Germany
About 2 months using the app
Lucky Orange LLC replied December 31, 2023

“Game-changing” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!

Cheers - Jordan from Lucky Orange

April 7, 2024

The information on the analytics you can get from lucky orange that you can't get from just shopify are awesome. Especially the feature of the heat maps is very unique and very useful.

Sendr Shop
United States
4 days using the app
Lucky Orange LLC replied April 9, 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Heatmaps are a powerful tool in your digital toolbox to see exactly where your visitors are clicking (or not)! Thanks again for leaving us a review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

March 18, 2024

Emilia was on-time, explained everything clearly, asked if I had further questions before she moved on and was patient and kind.

Bebe Fine Baby Clothing and Accessories
United States
About 2 months using the app
Lucky Orange LLC replied March 19, 2024

Thanks for such kind words! I love to spend time with our users to make sure they get the most out of their Lucky Orange. I can't wait to see how visitor behavior helps you grow your website! Thanks again, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

March 27, 2024

This is one of the best apps I use. It helps me a lot in my store!

sagoara
Bulgaria
12 days using the app
Lucky Orange LLC replied March 30, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Visitor behavior sheds so much light into the customer experience, and we can't wait to see how you use it to grow your business. Thank you for this five-star review, and we’re here if you need anything else!

Cheers - Emilia from Lucky Orange

March 10, 2024

This is great app. works very smoothly and does what they promise brilliantly. highly recommend this app. i you want better study user activty on your store just go for it.

SlaySmart
India
4 days using the app
Lucky Orange LLC replied March 14, 2024

Hi There! Thanks a lot for your kind words! The user-friendly experience and problem-free journey of our customers in the app is top priority, and we love to hear feedback like yours! Knowing that Lucky Orange is playing a critical role in understanding your users' behaviors in order to make productive changes to your website just made our day!

Cheers – Kelsey from Lucky Orange

February 26, 2024

It has been able to show us how our customers interact with our site and that 80% of our web traffic comes from mobile.

Fat Boy Surf Club
United States
6 days using the app
Lucky Orange LLC replied February 29, 2024

Thank for sharing the Lucky Orange love! It's eye-opening when you can see so much about your visitors - where they're from, what device they used and how the engaged with your store. You can take that information and combine it with events like Add to Cart or Checkout Started to evaluate your mobile experience too. Thanks again for your review, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

February 13, 2024

Fascinating insights! Was super easy to implement and intuitive to use. We've already implemented a few design updates that reflect user behaviours we uncovered!

Lifted Movement
Canada
7 days using the app
Lucky Orange LLC replied February 19, 2024

These are words we love to hear! We made Lucky Orange to be easy to integrate and easy to use. When you can see exactly how people move across your store and what they engage with (or not), you can make those changes that have a huge impact on their experience and your conversion rate. It's a win/win! Thanks for your review, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange