Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

September 21, 2023

Without a doubt one of the most valuable tools for insights into your customer behavior. Once you start getting traffic into your site you really need this app. Especially when running ad campaigns. It's of great service to be able to see what the people who are clicking on certain ads are behaving like when interacting with your site. Yes, it's good for identifying issues as well but the most use I have gotten out of it is to determine what the habits are of certain customers, specifically ones that add to cart and don't buy. This app is an absolute must have.

Battle Born Wood Shop
United States
Over 1 year using the app
Lucky Orange LLC replied September 27, 2023

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Emilia from Lucky Orange

October 18, 2023

Provides insight on consumer behavior and how consumers are using them website and how they are interacting. Ability to create events and different dashboards to track website use.

Addison Bay®
United States
About 2 years using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your feedback! We genuinely appreciate you taking the time to leave a review. It's great to hear that our platform has been helpful in understanding consumer behavior and website interaction. Our event creation and dashboard tracking features are designed to empower you in making informed decisions. We're here if you need anything!

Cheers - Jordan from Lucky Orange

October 13, 2023

I'd say Lucky Orange is in my top 3 best apps for any new ecommerce store owner. It is easy to use and I learn so much about optimising my store by just using the app. I LOVE it! Highly recommend it - it is easy to use, super insightful and the friendliest customer service!

Dust Mite Allergy Solutions
Australia
6 months using the app
Lucky Orange LLC replied October 16, 2023

We’re honored to be on your top 3 list of Shopify apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!

Cheers - Justin from Lucky Orange

November 7, 2023

This is a game changer! It captures every customer journey from when they arrive your website till they leave. Watching the recording and heat maps have enabled me make changes to reduce cart abandonment and improve customer experience, leading to more sales. I highly recommend this app if you want to scale your business.

Ella Freda Organics
United Kingdom
4 days using the app
Lucky Orange LLC replied November 10, 2023

“Game changer” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this review! Happy tracking!

Cheers - Emilia from Lucky Orange

December 3, 2023

great app and pretty easy to use

Rebuild Love
United Kingdom
18 days using the app
Lucky Orange LLC replied December 4, 2023

Thanks for taking the time to leave a review. Love to hear that Lucky Orange has been easy to use and helpful as you improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

December 19, 2023

So far so good - I just downloaded this today and already have some great information !

Push N'Grow
United States
About 3 hours using the app
Lucky Orange LLC replied December 21, 2023

Great to hear! We're excited to see how visitor behavior helps you improve your Shopify store and increase sales! Let us know if you have any questions, and here's to a great 2024!

Cheers - Bradley from Lucky Orange

October 23, 2023

I’m learning so much about my site visitors. Lucky Orange is an amazing tool to analyze consumer behaviors and experience on your business site. I highly recommend small businesses learning from their integration with Shopify and any other platforms that they work with.

Jester Swink
United States
6 days using the app
Lucky Orange LLC replied October 25, 2023

Thank you for your review and recommendation. Getting that front row to your visitors’ experiences on your Shopify store can make the difference in identifying conversion-killing issues. Thanks again for sharing that Lucky Orange love! We’re here if you need anything.

Cheers - Emilia from Lucky Orange

October 17, 2023

Extremely helpful onboarding experience which is has proved much needed as there is so many great features in this app

The Fine Home Studio
United Kingdom
5 months using the app
Lucky Orange LLC replied October 19, 2023

Thank you for your wonderful review! We're thrilled to hear that you found our onboarding experience extremely helpful. We understand that our app has many great features, and we're here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. Your feedback is greatly appreciated!

Cheers - Jordan from Lucky Orange

January 4, 2024

All good!

KAYNWAY
Germany
7 days using the app
Lucky Orange LLC replied January 9, 2024

Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. Happy tracking, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

September 13, 2023

I have been using Lucky Orange for a while now. It is a great tool to use, and it helps you to improve your website by seeing issues that can help you improve your site.

Christiangiftsforyou
United States
Over 2 years using the app
Lucky Orange LLC replied September 27, 2023

We're thrilled to hear that Lucky Orange has been a valuable tool for your website improvements. Thank you for your continued business, and we're here should you need anything!

Cheers - Emilia from Lucky Orange