Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insightful heatmap and real-time session replay features, which aid in website optimization. They appreciate its user-friendly interface, comprehensive analytics, and additional features like surveys and live chat. The responsive and knowledgeable customer support team is also praised. The app's seamless integration with Shopify and its effectiveness in A/B testing are other highlights. Both free and paid plans are found valuable, with many describing the app as a "game-changer" and "must-have".

November 5, 2016

Extremely helpful tools to better understand how to optimize your site.

Its A Love
United States
2 months using the app
July 13, 2020

This app is the best. It definitely helped me fix the broken parts of my funnel. Even the free plan is suitable for starters. Recommended!!

Klaro Beauty
Canada
2 months using the app
Lucky Orange LLC replied July 14, 2020

We strive to make sure all of our customers walk again saying, “this app is the best!” Love to hear that Lucky Orange has been able to find the broken areas of your funnel - that is so instrumental in helping grow conversions! Let us know if there’s anything we can do to assist you further. Thank you for this review, and happy tracking!

Cheers - Justin from Lucky Orange

May 29, 2020

Such an insightful app - shows you in the video what and where is user stuck and rectify the flow accordingly. Much easier to understand. Thanks for creating this app.

GrowingSquirrel.com
India
2 months using the app
Lucky Orange LLC replied May 29, 2020

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Bradley from Lucky Orange

July 14, 2020

I love Lucky Orange. It's super advanced and helpful. I plan on using it for a long time.

AMY ONYX
United States
2 months using the app
Lucky Orange LLC replied July 14, 2020

Thank you for this great review! We love to hear that Lucky Orange love and how being able to see firsthand how customers spend time on your website can make a huge difference for your store. We plan on being around for a long time, and our team is always here if you have any questions. Thanks again for spreading the Lucky Orange love!

Cheers - Justin from Lucky Orange

January 15, 2021

Lucky orange provides really useful information by letting you see what customers did on your site.

Astroduck Apparel
United States
2 months using the app
Lucky Orange LLC replied January 15, 2021

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Justin from Lucky Orange

June 28, 2020

This app is AMAZING! It helps me increase my conversion rate by tweaking stuff according to the visits of my customers! This data is very valuable and I wouldn't start a new webshop without this app. Overall great customer service too!

Pelicanskin
Netherlands
2 months using the app
Lucky Orange LLC replied June 30, 2020

“Amazing!” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!

Cheers - Jordan from Lucky Orange

July 17, 2014

Great app I can't say enough good things about Lucky Orange. Easy to install lots of features, I like seeing what the customers are looking at live and the heat maps are nice. Also like like that it records each visit. Lucky Orange is just flat out great!

Turn-on Tiffany Lighting
United States
2 months using the app
May 13, 2019

I use this app to observe and track customer behaviour on my store website. I can then use these observations to refine the customer experience to improve conversions and be more profitable. You can add multiple store on a single account and their customer service team is extremely responsive and helpful.

Einhorn Travel
Australia
2 months using the app
June 22, 2020

Absolutely love this app, really helping me to understand my clientele and improve my website. Highly recommend giving it a try.

Gertrude + Smith
Australia
2 months using the app
Lucky Orange LLC replied June 22, 2020

Thank you so much for this great review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!

Cheers - Justin from Lucky Orange

January 21, 2021

Great app, help me discover what users are viewing & engaging on my website, and made me realize some of my site flaws.

eyesonjunior
Canada
2 months using the app
Lucky Orange LLC replied January 21, 2021

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange